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on 02-10-2013 08:45 AM
I just signed up for the eBay global shipping program, and added it to my existing auctions. Shortly afterward, a user from Australia purchased one of my items.
The purchase confirmation screen stated that I should not invoice the user, as eBay would automatically charge them the proper shipping costs.
However, a couple of days later the buyer has marked the auction as requesting an invoice.
I've sent the buyer a message asking them if they could check out without the invoice, but they're non-responsive. Generating an invoice doesn't seem to include the proper postage.
What needs to happen in this case?