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12-06-2010 10:33 AM
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11-11-2011 12:06 PM
Same thing happened to my friend. They had receipts for purchase of it from ShopNBC or somewhere and asked the Vero contact if they were saying that SHOPNBC was selling counterfeits. Of course they (sensa people) were not willing to take on that Sleeping Giant, so never replied after that. Ebay wouldn't get involved. The Vero contact is supposed to be able to prove that the item isn't allowed to be sold. With the Sensa, the Vero people just seem to say it's counterfeit and then don't respond again. It is BS and i can't believe ebay allows retail places (or whatever the Vero contact for Sensa is) to just shut down whole product resales. If someone purchases something for personal use, they should be allowed to resell on ebay as long as it is allowed by ebay standards. But the Vero thing seems to infringe on that right, and then punishes the sellers, on top of it, with a selling infraction claim. It is total BS, but I guess Sensa realizes no one is going to be a repeat customer of their product so they need to get all the money they can on first time sales.
11-11-2011 06:22 PM
I came here because I recently had a VERO incident with Sensa and Intelligent Beauty. It is very frustrating and I appreciated your comments and insights. I am curious to know why you say this one cannot be won. I was considering pursuing it further, but I am fairly new to eBay and I would appreciate any more insights you have into the situation with this particular product. thanks!
ebay is caught in the middle here between you and Intelligent Beauty. You can't win this one unless you have more money to spend on lawyers than Intelligent Beauty.
12-05-2011 07:16 AM
Yesterday, 12/5/2011, my Sensa ads were also pulled. They basically called me a thief and I don't like it. How can 72 other current listings for the same product be valid but not mine? My rights are violated by singling me out. Go to the advanced listings of sold products and there are numerous Sensa products that have sold. If they pull one they should pull all otherwise they should be accused of discrimination!
12-10-2011 05:43 PM
I got my sales of Sensa pulled as well. I had receipts from ShopNBC, where I purchased it, but Vero didn't care. Then I see lots of people who are still able to sell it. So unless I do Craig's List (which I don't want to have to meet people in person), I'm stuck with it. Doesn't seem fair!
09-14-2012 05:07 AM
my supplements were pulled they were listed seperatly from the shakers which were allowed to stay up. Called the supplements counterfiet even though they all came in the same package FROM the makers of SENSA......Policy violation.
10-16-2012 01:30 PM
Here is their deal. First we have an approved supplier who granted us use of their text and pictures.
Intelligent Beauty LLC first pulled the listing for using copyright pictures. OK, changed the pictures to in-house art [even with permission from our supplier, we didn't use it]
Intelligent Beauty LLC then pulled the listing for using copyright text. OK, changed the text to in-house description
Intelligent Beauty LLC then pulled the listing for using copyright text AGAIN...
Oh and we emailed them as allowed by ebay and they essentially said we could not sell their products on line.
After relisting with in house art and NO description...
Intelligent Beauty LLC claimed counterfeit products
You can appeal through ebay and are getting ready to do just that.
this link will take you to legal advice on the pros and cons of appealing. This link is provided by ebay.
In addition, you can navigate to http://pages.ebay.com/help/policies/programs-vero-
Haven't been there yet. Waiting on a response from Intelligent Beauty LLC.
They seem to be pretty good at intimidation but they are breaking the law making false claims and someone will get in their face over it.
02-27-2013 09:20 PM
I had my sensa auctions pulled also. I legit bought sensa at one of the major clubs. Wrote vero. apologized for not getting permission. Asked for permission, and sent copy of my receipt where i purchased the item.
They answered that it was counterfit. I wrote again, re-sent everything and they wrote back saying, "our decision stands."
Totally unfair, as there are others selling exactly the same product - picture of the box is the same. Suspend all or suspend none....
What do i do now ?
03-16-2013 05:41 AM
Dear Sensa sellers,
Contact your state attorney's office and see what they can do,maybe Intelligiant Beauty LLC will respond to them i will contact mine on monday,since i have sdent them many emails and got no response. Maybe they will be pulled from doing business in Georgia or even your own state. Consumer protection office an give you the attorney office number