The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 08-10-2012 11:22 AM
need to know how to change feedback from positive to negative
on 08-10-2012 11:31 AM
(a) Sellers are not allowed to leave negative or neutral feedback for their buyers.
(b) Sellers are not allowed to leave negative-sounding comments under a positive rating.
(c) Never curse at a buyer, as it almost always guarantees you'll get a neg.
(d) If the refund had gone well, you could have sent the buyer a formal Request to Cancel Transaction to get your final value fee credited back to your account. You can still try that (it's an option in the Resolution Center), but if the buyer knows you won't get it back if they decline, they may do that.
on 08-10-2012 11:26 AM
Okay, I see that you are having a problem with your buyer. You left a positive feedback with a negative comment which isn't allowed, and if reported you will get a policy violation. Sellers can't leave negative or neutral feedback for buyers.
The best you can do is to try and make this buyer happy and see if they will agree to revise the negative to a positive.
on 08-10-2012 11:23 AM
If you have left positive feedback you can't change it to a negative feedback.
on 08-10-2012 11:54 AM
suggest that before leaving feedback, or a reply to fb left, you carefully think about what you are saying, as it is there for all to see.
on 08-10-2012 11:34 AM
Before Ebay made it impossible for sellers to leave negative feedback for buyers, it became routine for sellers to retaliate for negative feedback by leaving the buyer negative FB also, which is just what you want to do.
Buyers were afraid to leave even well-deserved negatives for fear of retaliation.
With a problem buyer it is best to leave no feedback at all. You can't leave neg., and it is a violation to leave pos. with negative comments. It can get you in trouble.
on 08-10-2012 12:10 PM
I don't think it will matter much.
With your bad / low DSR ratings, eBay will restrict or suspend your selling anyway.