The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 01-24-2013 07:28 AM
I don't understand why I am not able to give negative feedback to the buyer. The person did not pay and I had to open an unpaid claims case. They never responded to my emails. Its really simple for a buyer to give negative feedback for an item but why can't the seller about a horrible buyer? This is the second time someone has not paid for an item, isn't there more protection for sellers that have these problems with people who won't pay and don't respond to messages or emails?
on 01-24-2013 07:31 AM
Feedback is just wind. It doesn't affect the buyer at all. He can continue to bid and buy. Nonpayment strikes impact the buyer in a big way -- as long as savvy sellers have nonpayers blocked they will be unable to buy for a year.
on 01-24-2013 07:32 AM
seller protection is:
1. Open an Unpaid item case 4 days from the end of the sale.
2. If the buyer doesn't pay after 4 more days, close the case with a strike against the buyer.
3. Set your seller preferences to block any buyer with 2 or more unpaid strikes.
That is far more effective than any feedback. You can't leave negative feedback for a buyer, and don't even think about leaving a positive feedback with negative comments. It's a policy violation and you could be reported for it.