The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 08-24-2012 07:40 PM
Buyer claims item was not as described. It was a brand new purse. Claims there were obvious ink stains on all sides and bottom of the purse. Left neg FB without contacting me for resolution. When i contacted her to fix the issue she refused. Also stated that she got the stains off and did not want to return it. Its hard to believe she was able to get such obvious ink stains off a white purse, in fact im sure there were never any there to begin with. Now I am stuck with this neg FB and want to know how to fight it. I already replied to it and cant send a FB revision request because she will not agree to change it.
on 08-24-2012 07:48 PM
Also, You can click on SITE MAP very bottom of ebay page, then in the Middle colunm I believe under feed back, click on Comment on feed back left. Just make sure you choose the option that allows you to leave a comment or reply to a feed back left for you by your buyer.
on 08-24-2012 07:46 PM
Only way to get it changed is tell Buyer to return for a Full Refund offer return shipping. Then send a Revise Feedback Buyer can change to Positive. Otherwise eBay will never remove it. Good Luck bobbie ]
on 08-24-2012 07:53 PM
How about adding alot more info in your titles such as brand names, sizes, material, etc. You do have 80 characters to build a title with..
How about adding 11 more pictures such as the insides, front AND back, bottoms, inside pockets, etc.
We ALL have gotten false negatives thru our selling fun. Ya can't win 'em all but you can certainly try.
That negative FB surely kind of adds to what I'm saying about adding details, sizes, noticable flaws and such.
Negs do sting but you just have to Grin-n-Bare it and move on. Sorry that you got one, so early on.
on 08-24-2012 07:42 PM
there is no violation of ebay fb policy in the neg you received, so ebay will not remove it.
on 08-24-2012 07:47 PM
Big problem here, read the feedback and unfortunately there is nothing in there that would cause eBay to remove it.
So you are stuck with one bad feedback.
Not to worry. Your clarification was brilliant, anyone with any sense that reads it will understand the problem here was the buyer, not you.
There are far worse things that can happen to a seller than one neg.
At least you didn't lose the deal and the hassle that entails.
Forget about it, move on with your life, people like her come along once in a great while, part of the game, look at my one negative feedback, guy wanted a refund on an item seven weeks after he bought it used, as-is, carefully explained that it didn't work.
on 08-24-2012 08:25 PM
New without tags does not mean perfect. Were there ink stains?
Nonetheless, the feedback is there to stay unless buyer changes their mind about revising.
Your titles, descriptions and definitely photos could help you out tremendously. Use all the tools available to make your listings as accurate as possible.