eBay Community


The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section


Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!


Marketing image for Groups Section


The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now


Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile


Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
Can ebay remove a negative feedback?
Posts: 4
Registered: ‎09-03-2005

I sold an item and the buyer paid the same day. I shipped the item the next day and sent the buyer an email that the item had been shipped. 12 days later I find that he or she has left me a negative feedback, saying, I did not buy this itedm and am trying to return it.

They did not contact me about this before leaving the negative feedback. I called ebay and told them about it. Too bad, ebay said they could not remove any feedback. I have sent the buyer a request to change it but haven't heard back as of yet. Am I going to be stuck with it? What else can I do? This is not fair.

Other Answers: 3
Community Member
Posts: 24,721
Registered: ‎01-20-2005
in reply to lblmhgo

So the first thing you do is call eBay. The second thing you do is ask the buyer to take back the feedback.


Where in this process did you contact the buyer and invite him to return the item for a refund?

Community Member
Posts: 756
Registered: ‎02-06-2008
[ Edited ]
in reply to lblmhgo

Your first step should have been your buyer. Ask the buyer why they wanted to return it & what you can do to fix the problem.

Community Member
Posts: 36,893
Registered: ‎11-02-2006
in reply to lblmhgo

No, it's not fair. Smiley Sad The buyer or someone with access to the buyer's account purchased this item. I think you should pull the contact information and call this buyer. Leaving a feedback comment saying they didn't purchase the item is silly when it's clear they or someone else did. The negative is not justified, but unfortunately eBay won't remove it. Calling the buyer to work this out might work. If you really want to get that negative revised then you will have to offer a return with a refund. It's worth a try. And do put that bad buyer on your blocked bidder list. You don't want them coming back.

I am not an eBay employee. I'm a US eBay Community Volunteer.