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on 12-03-2012 08:32 AM
I sent an item with usps through the checkout feature. Included insurance which looks like it is through ebay's shipclaim service. I saw that the delivery confirmation number shows that it was shipped but the buyer says that it was stolen off of his porch. I would like for him to be able to get reimbursed because it was stolen.
However it does not look like there is much of an option for stolen items Just damaged and lost, but it was delivered based on the tracking number. How do I go about helping the buyer?
on 12-16-2012 12:56 PM
I just had the same issue arise . Tracking shows package was delivered . It was insured . Buyer says she never received it and it could have been stolen as she has heard this has been happening in her city . While I feel for her , I don't want to receive negative feedback for something that wasn't my fault .
You guys with the answers - what do you do in a case like this ?
I did inform her the package was insured and would help any way possible with filing a claim if that was possible . She did state she had already contacted the PO about filing a claim .I asked her to keep me informed -
on 09-23-2013 01:30 PM
on 12-03-2012 09:02 AM
Tell the buyer in addition that it is his job to make sure packages are not left on his porch, simply by putting a permanent sign there for all carriers.
on 12-03-2012 08:37 AM
Shipping Insurance includes damage or loss in transit, the buyers homeowner's insurance should cover something stolen off his porch, they will want to see a police report.
If the item sold for less than $250.00 including shipping this is the buyers problem, not yours, you have fulfilled your end of the bargain by getting it to his address and having proof of that.
on 12-03-2012 08:39 AM
If the tracking shows the item was delivered, then you do not have to refund. How do you know for a fact that it was stolen off their porch? Do not refund. The fact that it was stolen off their porch is their problem. The buyer should talk to their local P.O. and ask that items not be left on the porch. Also if it was an expensive item, they can contact their local law enforcement, and maybe even their homeowner's insurance company.