The item I bought failed after I closed my case and now I cannot use the buyer protection even in PayPal. Ebay communication is very bad and the customer service is very unhelpful.
I have decided I will not buy anymore from ebay. I paid real money and got a counterfeit instead. And the seller has more than a million positive feedbacks. I don't even know how that is even possible. Makes me wonder if there is a feedback generator working behind the scenes!
Buying from ebay is like buying from the carnival. Nothing is guaranteed. If you want protection, A****n is the place.
Yes, buying here is not like buying directly from the Manufacturer. So you do not get the Warranties that you would get from the origiinal maker of the product. Most of the items here are coming from re-sellers. And they don't give Warranties.
That's one reason that for expensive items, you should always pay with a Credit Card. If item malfunctions within a short period of time, you can look to your CC company for help in getting a refund. And frequently, they WILL do a chargeback for you.
Yes, eBay is totally a risk for buyers.
The same happened to me, i closed my case and the product failed after that. I contacted customer care and they didnt reply to me. Its totally annoying. I would atleast stop my friends to not purchase from eBay. Though i know we cant bring a big loss to it and make them realize how important customer service is. Atleast i can protect my friends.
FK and A****n are good.
I am going to stop using eBay henceforth.