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Community Member
Buyer claims package was not received but USPS shows it was delivered. The package was insured through ShipCover.
Posts: 1
Registered: ‎07-21-2009

I need to file a ShipCover insurance claim on behalf of my buyer because she claims she did not receive the package even though it shows delivered by USPS.  Since the money from the claim (provided the insurance pays out) needs to go to the buyer, not me, should I enter the buyer's PayPal email address when I file the claim?  The reason the money will be going back to the buyer is that the buyer opened a case against me but eBay ruled in my favor because I was able to show tracking information that the package was delivered.  

Other Answers: 3
Community Member
Posts: 1,528
Registered: ‎06-01-2011
in reply to sasy56

Even if the item did arrive but was damaged, YOU would refund the buyer and then file the claim for reimbursement. Buyers have Buyer Protection. Insurance is for the seller only. 

Community Member
Posts: 5,941
Registered: ‎10-21-2010
in reply to sasy56

Your responsibility is finished with this buyer so don't let them bully you into giving them any money. Odds are they actually received it and just want it for free. If you really are concerned about your buyer and think they are being sincere then let them know you will offer them any help you can with opening a case with the USPS for mail theft. The buyer will have to fill out some forms for the post office in their area since the theft/loss occurred there and not on your end. The USPS takes this very seriously and postal theft is a Federal felony. If they are scamming you the threat of involving the USPS will usually have them crawling back under their rock. 

Community Member
Posts: 18,695
Registered: ‎02-25-2003
in reply to sasy56

 need to file a ShipCover insurance claim on behalf of my buyer because she claims she did not receive the package even though it shows delivered by USPS




If USPS shows "delivered", your job is done.  The buyer has to check their PO, neighbors, family, under the bushes, etc.


ShipCover would gleefully turn down your claim of nondelivery, because the item WAS delivered!



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help