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fun_n_save
Community Member
Posts: 1,270
Registered: ‎12-29-2006
Accepted Solution

Shared printer (HP Laserjet 2420) problem with Windows 8, again.

Now that HP has an updated universal printer driver for the 2420 (6/19), I decided to give it a shot.

 

I bought in my now retired Dell Laptop and plug the printer with USB to the Dell. Without uninstalling the old printer, I downloaded the new UPD for XP in the Dell and tried to install it. But the Dell don't even recognize the printer with Plug and Play. I tried manually install it and it asked me which port. It gave me choices of LPT1:, LPT2: etc,  USB1, USB2, etc.  and other Com1, Com2, etc. The DOT_4 was taken up by the old installation that I had not removed. I tried assigning USB1 as the port and it said it was installed successfully.

 

But when I did a test print, nothing comes out. The quene held the print job with Error.

 

And when I went to the new Win8 Laptop and tried to install it (after downloading the new UPD for Win8 64x), again, same problem like before. It doesn't recognized it.

 

What am I doing wrong? Do I need to uninstall the previous printer first?

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black*max
Community Member
Posts: 10,954
Registered: ‎02-12-2008

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

Always uninstall the old drivers first. Every HP printer I have had you must install the software first before you ever connect the printer, if you don't it will fail.

 

Uninstall the old printer, unplug the USB install the new software at that point you get two options.

1. connect the printer when ask to or finish the install without the printer connected.

2. Power down connect the printer and power back up and windows installer will finish the install and detect all the right settings.

 photo tig02-1.jpg
-It's One World... One Family - It's time to grow up-
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1508dan
Community Member
Posts: 1,294
Registered: ‎08-22-2005

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

Scroll down to your model (little over half way down)

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03365145

 

Read the notes indicated for your model, win 8 natively supports the device as well as provided by win update.

 

This is the driver you ultimately want to run "UPD", this explains why, (you want to share it and with varied OSs, it simplifies it) Latest version dated 1 July 2013.

 

http://h20331.www2.hp.com/hpsub/cache/343033-0-0-225-121.html?jumpid=ex_r2845_go/upd

 

Some detailed instruction should you have troubles,

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c03470332

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1508dan
Community Member
Posts: 1,294
Registered: ‎08-22-2005

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to 1508dan

Note 5,

 

 

 

 

This printer must first install the .msi file from www.hp.com/support , HP LaserJet USB (DOT4) communication driver for Windows 8 / Server 2012 , in order to successfully install using a USB connection. For In OS drivers, run Windows Update to obtain and automatically install the .msi file and the latest driver.

 

HP Laserjet USB (DOT4) driver here (if you don't already have it, it's not doing so automaticly isn't detected).

 

To me that suggests it might not reason you are having some troubles.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=412123&p...

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fun_n_save
Community Member
Posts: 1,270
Registered: ‎12-29-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to 1508dan

I don't know if we are doing a wild goose chase.

 

According to the following link, the laserjet 2420 (the 2000 series?) is not supported. . . 

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c03450061

 

I assume that laserject 2000 series includes my 2420.

 

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1508dan
Community Member
Posts: 1,294
Registered: ‎08-22-2005

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

fun_n_save wrote:

I don't know if we are doing a wild goose chase.

 

According to the following link, the laserjet 2420 (the 2000 series?) is not supported. . . 

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c03450061

 

I assume that laserject 2000 series includes my 2420.

 


No, yours is a 2400 series and yes it is supported.

 

 

Scroll down to your model number, little beyond halfway down the page.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03365145

 

Notes are all the way down at the bottom of the page.

 

That link "win 8 HP printer support", it shows your model "2420" as supported and exactly how it is supported.

 

PC and tablet via USB or network support and offers UPD = "Universal printer driver" for easy print sharing to point out what it states.

 

 

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gem9153
Community Member
Posts: 1,671
Registered: ‎10-04-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

I think your instinct that the UPD is not working because it is not compatible with your settup is correct:

 

however; not because the UPD does not support the printer -

 

http://h20331.www2.hp.com/Hpsub/cache/344305-0-0-225-121.html

specifications tab for the UPD- states the following - under Operating Systems Supported:

 

Client operating systems supported:

  • Microsoft Windows 8, Pro, Enterprise; 32 and 64 bit.

    Note: UPD Dynamic Mode printing from Windows Store apps is not supported. To print from Windows Store apps, create a permanent instance printer
  • note the difference in how Win 7 is listed: 
     
  • Microsoft Windows 7 Starter, Home Premium, Professional, Enterprise, and Ultimate; 32 and 64 bit

 

 

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gem9153
Community Member
Posts: 1,671
Registered: ‎10-04-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to gem9153

From the same chart - looks like you are stuck with the  Windows Update 2.12  driver...

 

explained here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c03470332

 

your printer is not on this list because this WinUpdate driver is NOT the only available printer driver...

I think that is probably because It is covered under UPD ...however since UPD is not for Win 8 home~

the following probably pertains:

 

Driver types in Windows 8 or Windows Update
 NOTE: The 'Class' driver listed in Devices and Printers is typically the In-OS driver. This driver is not recommended unless no other option is available. For more information about recommended drivers, go to Windows 8 support (c03365145) (in English).
The PCL6, PCL5, and PS driver options that you find listed in Windows Devices and Printers vary slightly. Use the following table as a guide to help you choose which driver is best for your printing needs.
 NOTE: PCL5 is NOT supported in Windows 8.
Driver type When to use
PCL6
  • Recommended for most printing needs from general office applications used for word processing or spreadsheet applications, etc.
PS (PostScript)
  • When you know that you have a postscript printer;
  • When printing from Adobe or other highly graphic intensive applications;
  • When printing documents containing a significant number of graphics or macros;
  • When printing in a mixed environment, for example, printing from both Windows and Macintosh applications.


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gem9153
Community Member
Posts: 1,671
Registered: ‎10-04-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

[ Edited ]
in reply to gem9153

Note: when connecting to a Network Printer  You jump into STEP 2 directly...

 

the printer will be attached to the xp machine...but NOT be installed yet to the Win 8 device...

 

*When the Ip Address is called for you will enter the full network share name of the printer*

 

same link:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c03470332

 

the point is to 'create the port' for the share first, then install the update drivers for Win 8.

 

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fun_n_save
Community Member
Posts: 1,270
Registered: ‎12-29-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to gem9153

I am really frustrated now. In the XP laptop, I went to Add/Remove to remove the old HP installation. I delete the printer from the printer folder. Downloaded the new Universal driver and it tried to install. It recognized the printer, but it could not find the driver. It is looking for the HPC24c06.GP_ file but it is not in the system. I even tried to run update and it still would not work.

 

Now I can't even install the printer to the XP laptop.

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gem9153
Community Member
Posts: 1,671
Registered: ‎10-04-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

[ Edited ]
in reply to fun_n_save

unclear without going back and re-reading everything...but...
xp pro wont default set up domains...and you are trying to start an active directory print server...might be required settings for active directory somewhere in there?

 

suggest make sure checking if necessary windows components are installed- Add or remove/windows components

IF you find any are required to get this working in XP pro

 

and, I think the UPD default installs as a client version on home versions, that can join but not create active directories...needs more research

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1508dan
Community Member
Posts: 1,294
Registered: ‎08-22-2005

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

fun_n_save wrote:

I am really frustrated now. In the XP laptop, I went to Add/Remove to remove the old HP installation. I delete the printer from the printer folder. Downloaded the new Universal driver and it tried to install. It recognized the printer, but it could not find the driver. It is looking for the HPC24c06.GP_ file but it is not in the system. I even tried to run update and it still would not work.

 

Now I can't even install the printer to the XP laptop.


Aha I see I didn't explain the UPD correctly, has to do with multiple printers supported using single driver rather than systems accessing them, sorry if added to confusion with that. Should have read more than the first paragraph assuming rest! .......heck my way made more sense to me! It is after all a workgroup printer.

 

Where is it looking for   HPC24c06.GP_  and what driver did you download for XP?

 

This one?

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18...

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fun_n_save
Community Member
Posts: 1,270
Registered: ‎12-29-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to gem9153

I am sorry if I sound frustrated because I am. Installing a printer, which I had done over hundreds of times, should not be this difficult. I got really confused when Gem was talking about client side and server side installation.

 

I have a simple network where I have a router hooked up to the cable modem. I have a few machines hooked up, wired or wireless, to the router. I have a XP machine that I want to hook up a HPLJ 2420 and I want the other machines to be able to send print queues thru the network (as described above). I was doing just that when all my machines were on XP3.

 

I have some new development which accounts for Good News/Bad News . .  .

 

I don't know what I had done (I was trying a lot of things), but I found that there are two installation of the 2420 in the XP's Printer and Fax folder. One of them was hooked up to DOT_4. I was able to send a test print successfully. (I am going to come back and talk about the 2nd one **).

 

I went to the Win8 laptop, and surprisingly, I was able to connect to the XP's 2420 and send a test print. Everything works the way it should, except I don't know what I have done to get to this result.

 

So, I went to the XP and deleted the two 2420 from the Printer and Fax folder. It seems that if I plug the 2420 to the USB port and reboot the machine, it will reinstall the two printers in the Printer and Fax folder. But at this point, if I tried to right click on any one of the 2420, it open up a pop up to ask me to identify a printer. I was not able to find the 2420. When I entered the ip address (which I copied down before), it doesn't recognize it. (This is the problem I encoutered in the 2nd one **).

 

One more thing I am going try (I ran out of time today), is that I am going to restart  the machine at this point and see if it will associate the 2420 to one of the printers in the folder.

 

Well, any comment will be appreciated.

 

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1508dan
Community Member
Posts: 1,294
Registered: ‎08-22-2005

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

You really should not have deleted both of them you had it working, it stated if ended up with more than one copy installed to simply remove the second copy, the copy not marked as default. Or in your case whichever one wasn't used for the test marked "default" or not.

 

Shouldn't be any problem getting back to that point again, shouldn't be...... simply reinstall the driver again setting that printer as the default printer. If result in two copies again just delete the driver not marked "Default".

 

If you have port issues, you shouldn't but if you do under properties for that printer you can toggle port its assigned to until hit on the one that works. I have that issue with a dot matrix printer and win 7, its hit/miss when installed. Keep in mind its not installed as a Panasonic (its a Panasonic printer) but its installed as a Epsom using the Epsom driver. Its connected via an adapter and a virtual printer port, little more involved than a simple direct USB connection!

Not always but at times I have to manually toggle ports to get it to connect and work, just wanted to mention not a big deal if find it necessary, it shouldn't be in your case no but if do switching port assigned to one quick/easy.  And you'd only have to do so one time, once set there would be no need or reason to change it unless perhaps if you change USB port on the computer and it doesn't automatically follow as it should.

 

 

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gem9153
Community Member
Posts: 1,671
Registered: ‎10-04-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

"

I don't know what I had done (I was trying a lot of things), but I found that there are two installation of the 2420 in the XP's Printer and Fax folder. One of them was hooked up to DOT_4. I was able to send a test print successfully. (I am going to come back and talk about the 2nd one **).

"

 

I dont want to start guessing what you did right/wrong...if you have no idea...perhaps it will come back to you when you approach the project fresh...best if that memory is not clouded by my guesses.

 

if you really get stuck open the shrouded portion below: but I fully expect you are so close to success at this point

that you wont need it:

 

 

 

Spoiler
The last thing you were talking about doing was installing the UDP on the xp machine:  you likely got 2 entries just from that install: one physical entry for the XP machine, and one virtual entry for the UDP to network...I wouldnt worry about deleting either unless you get problems printing from either still causing problems!

 

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gem9153
Community Member
Posts: 1,671
Registered: ‎10-04-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to fun_n_save

just the blurb from bing search...but might help clue you in on which printer is real physical, and which is totally virtual....

 

Multi-function printers use DOT4 printer ports, which are virtual devices, to communicate and transfer data with Windows. If you have a multi-function printer that ...

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1508dan
Community Member
Posts: 1,294
Registered: ‎08-22-2005

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to gem9153

gem9153 wrote:

"

I don't know what I had done (I was trying a lot of things), but I found that there are two installation of the 2420 in the XP's Printer and Fax folder. One of them was hooked up to DOT_4. I was able to send a test print successfully. (I am going to come back and talk about the 2nd one **).

"

 

I don't want to start guessing what you did right/wrong..If you have no idea..Perhaps it will come back to you when you approach the project fresh..Best if that memory is not clouded by my guesses.

 

if you really get stuck open the shrouded portion below: but I fully expect you are so close to success at this point

that you wont need it:

 

 

 

Spoiler
The last thing you were talking about doing was installing the UDP on the XP machine:  you likely got 2 entries just from that install: one physical entry for the XP machine, and one virtual entry for the UDP to network...I wouldn't worry about deleting either unless you get problems printing from either still causing problems!

 


I believe end up with the second entry for printers in vista/win 7 and 8 is due to how the printer is removed. I see it often myself.

 

Removing a printer from Devices and printers does just that, right clicking clicking on "remove" removes the entry nothing more.

When reinstall that same printer via the "add a printer" wizard you will be asked (and my wording might not be exact) "Drivers for this printer are already installed, use those or install those selected" then given option to check "use existing xxxxx", tic that box to use the driver already installed, or leave box un tic'd to new driver.

 

When tic box to use the existing driver the end result is a single entry for said printer under "Device and printers" ("Printers and faxes" in XP). Do not tic that box installing new driver results in two entries showing for that same printer, one for the previous install and a second for the new install for same printer. And no removing that second entry or leaving in place makes no difference, won't hurt anything. Unless user has done something they both do work, say user changed USB port or channged it that could render the original entry no longer functioning.

 

I know I UPD has nothing to do with that in my case as my printers while are HP (3 of them) do not support the universal print driver series, not offered not an option. My printers are all of the basic home type and not business class models such as the OP is working with here.

 

Anyway I believe that is the reason the OP in reinstalling the printer that results in dual entries rather than one for it, when the "add a printer" option is used. When using a setup disk any existing/previous driver versions are removed before setup continues, its a non issue going that way.

 

XP same as win 7 will remove the entry but does not offer to remove all associated driver/files doing so, the entry for the device is simply removed from the menu leaving the drivers and DLL's ? behind.

 

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fun_n_save
Community Member
Posts: 1,270
Registered: ‎12-29-2006

Re: Shared printer (HP Laserjet 2420) problem with Windows 8, again.

in reply to 1508dan

OK. I got it solved. Spent another 2-3 hours today, retracing different options and finally figured out the one that works.

 

But I have to say, HP is not making it easy. It is one of the very complicated process. Here's is how . . .

 

On the XP machine:

  1.  Delete old printer setup, if there is one.
  2.  Hook up HPLJ with USB to XP. Do not do Automatic install. If it does, delete it because it doesn't work.**
  3.  Download new UPD drivers from HP site. Do not let the auto install run because it doesn't work. **
  4.  From the new UPD driver folder, run Install.
  5.  Select Tranditional setup
  6.  Local Printer (uncheck Plug & Play, because it will not find the printer)
  7.  Select USB1 as port ##
  8.  Choose the Universal driver on the top (Not the one with Version 5.6.5)
  9.  Check Replace existing driver
  10.  Click Finish and it will copy the files to Windows\System Directory.
  11.  When finished, go to printer Properties and change the port to a free DOT_4
  12.  Change Advance setting
  13.  From the Win8 machine, add the new printer.

 

** The auto install will install the dynamic mode which I was not able to assign a printer to it

## USB1 will work if I don't switch it back to DOT4

 

The parts that really threw me off are . . . 

 

1. Why auto install (Found new equipment) do work (it will install the printer, but it is not a good install). It installed the Dynamic Mode that I was not able to assign a printer to it.

 

2. Why there are two drivers (step 8) to choose and the one with Version 5.6.5 (the newest one) would not work**. Here is another weird thing . . . after the successful install, in the new printer's properties, it said it is using driver version 5.6.5.15717

 

3. Why I have to choose USB1 as port and then change it to DOT4 later. But it will not directly install it to DOT4

 

Also, I have another 2420 printer runining the old version of UPD. I don't have to do anything with it and it works the same after I install the new 2420.

 

With that, I guess I had resolved all my issue with the Windows 8. Let's hope MS is not going to f@#k it up in Windows 8.1

 

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