Item was won by a newbie buyer. By newbie meaning registered 9 days ago, 0 feedback.
Didn't pay immediately. No reply to messages sent to follow up on payment. On the 5th day after the sale, I opened a NPB dispute. Paid 2 days later and case was automatically closed.
Now here's the problem. When I listed the item, it was described accurately. It was when I was getting it ready to ship that I noticed a mark on the collar. It was not there before when I listed it. I have close ups of the collar area proving this.
It must have happened when I sent it to the dry cleaners.
Anyhow, I sent a message to the buyer immediately with a photo where the stain/mark was. I was offering either a full refund or a ukp10.00 to cover cost of dry cleaning. That was 2-days ago.
Sent another message earlier today to follow up. To-date, no reply.
I'm not sure on whether just to ship the item or do a full refund.