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Community Member
Posts: 422
Registered: ‎09-06-2005

What do I do? Buyer not responding to messages.

Item was won by a newbie buyer.  By newbie meaning registered 9 days ago,  0 feedback.


Didn't pay immediately.  No reply to messages sent to follow up on payment.  On the 5th day after the sale, I opened a NPB dispute.  Paid 2 days later and case was automatically closed.


Now here's the problem.  When I listed the item,  it was described accurately.  It was when I was getting it ready to ship that I noticed a mark on the collar.  It was not there before when I listed it.  I have close ups of the collar area proving this.  


It must have happened when I sent it to the dry cleaners.


Anyhow,  I sent a message to the buyer immediately with a photo where the stain/mark was. I was offering either a full refund or a ukp10.00 to cover cost of dry cleaning.  That was 2-days ago.


Sent another message earlier today to follow up.  To-date, no reply.


I'm not sure on whether just to ship the item or do a full refund.


What do I do?


Thanks in advance.

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