The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 04-12-2013 04:12 AM
I've just started an acount and am having a good time except for one circumstance.
I had a glitch the other day where I tried bidding $21.00 for an item but got a page not responding. I rebooted and searched how to solve that, cleared my cache and was good to go. I then saw I had won the item I was trying to bid for, but it put my max bid as $21,000 and I ended up paying almost double what I wanted to. I sent a mail to the seller politely asking them if I could cancel the sale, but they haven't responded yet.
Should I bite the bullet and pay? Leave negative feedback for not responding? I know it's not their fault for the glitch, but a simple answer would be nice.
on 04-12-2013 04:44 AM
Leave negative feedback for not responding? No, that's a really bad idea. Do you know that sellers look at the feedback buyers leave? Do you know they can cancel your bids and block you from bidding if they don't like the feedback you leave for other sellers?
If the seller isn't responding that might tell you that they are waiting on you to pay. Many sellers are tired of buyers who bid/buy and don't pay. They may be waiting until they can file the Unpaid Item dispute against you so they can get their fees credited.
on 04-12-2013 05:33 AM
Yes, the seller has the option of sending the buyer a request to cancel, however if the buyer declines the seller won't receive the credit. Some sellers don't want to chance that happening.
If the seller files the Unpaid Item dispute then the buyer will either pay or receive a strike. So...by filing the Unpaid Item dispute the seller will either get the money or get the credit.
on 04-13-2013 12:59 PM
Only one fee is refunded too. Seller will still be out any other fees paid to eBay. plus their time.
on 04-12-2013 05:16 AM
It was my understanding a seller can cancel a transaction and once the buyer agrees they can get their fees back. Paying for an item I want cancelled doesn't sound like the way to go. I just thought sellers would communicate more with a buyer since that IS one of the ratings. Again, I'm new and still learning, but this all started over a glitch.
on 04-12-2013 04:18 AM
Your request to cancel a bid may fall on deaf ears. Seller to not have to comply. Pay for the item or risk an unpaid item strik on your account. Two makes it difficult to bid since most sellers have two or more blocked. Good luck