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Community Member
Posts: 1
Registered: ‎03-10-2012
How to redo an incorrect invoice

I sent an invoice to a buyer with the wrong freight amount on it and need to redo it.  How do i revise my origional invoice?

Other Answers: 5
Community Member
Posts: 4,413
Registered: ‎09-30-2006
Answered
in reply to fancynancy1814

Make sure you also set you invoices so they can't be changed by the buyer.  Once you set that block...no buyer will ever be able to do that.

 

Go to ACCOUNT...........SITE PREFER...........PAYMENTS FROM BUYERS...........click SHOW...............you will see "ALLOW BUYERS TO EDIT PAYMENT TOTALS...........you want that set to NO...........If not set they could change amount of item or make the shipping disappear.........

gopetersen
Community Member
Posts: 10,688
Registered: ‎10-09-2009
Answered
in reply to fancynancy1814

None of this information is helpful.

 

If you send an incorrect invoice and then uncombine the purchases, there no longer is a Create Invoice link or button anywhere. I've been looking for twenty minutes.

 

There USED to be a way to do it but I guess that got changed.

 

My buyer needs to pay. I need to ship. She needs it soon. I have no way to regenerate the combined invoice.

 

How do we do it? If you do a search on Google you will find thousands of people asking the same question.

Community Member
Posts: 4,413
Registered: ‎09-30-2006
Answered
in reply to fancynancy1814

Drop down menu on the right side in your "SOLD" section.

 

About 3/4 of the way down you will see "SEND INVOICE"...make changes and send.  easy peasy

nc-daydreamer
Community Member
Posts: 4,932
Registered: ‎10-06-2008
Answered
in reply to fancynancy1814

That depends...

 

If you want to charge your buyer more - that cannot be done.  If you charge even 1 cent more than what is in your listing when it ended, you will be involved in some major violations that can get you into serious trouble. Even if the buyer agrees to pay more - it is illegal and against policy.

 

If you need to refund, then allow the buyer to pay, login to your PayPal account and open the details, click the refund link and enter the correct amount.

 

 

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Community Member
Posts: 1
Registered: ‎03-26-2012
Answered
in reply to fancynancy1814

just send them another invoice "the same way you did the first one" with the adjustments