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Community Member
how do I contact ebay to reopen a closed resolution case as item was found to be defective when used on christmas day. Case was opened 2 wee
Posts: 1
Registered: ‎01-02-2013

case was opened as item not as described but closed when partial refund was made. When item was used on xmas day it was found to be defective. seller states it is not their problem but as I already reported item I cannot open dispute. I cannot find link on site to contact ebay but a telephone number in America. Anyone help please

Other Answers: 4
blueeartha
Community Member
Posts: 3,243
Registered: ‎08-31-2004
Answered
in reply to anniekirk2012

You already have your resolution. You cannot get a 2nd one now.

Case closed.

mrsmtn
Community Member
Posts: 13,056
Registered: ‎08-14-2008
Answered
in reply to anniekirk2012

No, there is no reopening a closed case and you cannot file a new one on the same item.  Calling will not change that.

Why aren't you using the UK site?  ebay.co.uk

mrsmtn
Community Member
Posts: 13,056
Registered: ‎08-14-2008
Answered
in reply to anniekirk2012

To reiterate, eBay WILL NOT become involved at this point because you have already filed, and closed, a dispute.... the 45 days is irrelevant.

terrycece62
Community Member
Posts: 544
Registered: ‎04-24-2008
Answered
in reply to anniekirk2012

You can't  -- once a case is closed it can not be reopened

if you are within your 45days of buyers protection you should be able to return it for a the rest of your money  - if you are over the 45days Ebay will not become involved