eBay
  • Daily Deals
  • Sell
  • Help & Contact

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW


Announcements

The latest news and updates affecting eBay buyers and sellers

Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
How do I find the seller's return address?
Posts: 2
Registered: ‎07-11-2011

I need the address to return and item that was not properly described.

Other Answers: 4
blueeartha
Community Member
Posts: 3,243
Registered: ‎08-31-2004
Answered
in reply to first1

Ask the seller, if you are wanting to return your item you Have to ask/talk with them first anyway.

You have to ask to return the item, per eBay.

You do have 45 days Buyers Protection, but you have to try to work things out first.

If your seller refuses, this is when you file your case in the Resolution Center.

Good Luck

craneclimber1
Community Member
Posts: 8,591
Registered: ‎06-06-2011
Answered
in reply to first1

you need to get that from the seller.

have you even notified the seller that there is a problem?

 

kraloe
Community Member
Posts: 44,375
Registered: ‎05-11-2005
Answered
in reply to first1

Ask the seller.

karl*katz
Community Member
Posts: 5,679
Registered: ‎08-13-2011
Answered
in reply to first1

What to do if you don't receive an item or it doesn't match the seller's description

 

http://pages.ebay.com/help/buy/item-not-received.html

 

Returning an item

If you'd like a full refund, you'll generally be required to return an item. Here are some things to keep in mind:

Don't send an item back unless the seller or eBay asks you to.

Package the item carefully and securely with all parts. The seller must receive the item in the same condition as you received it.

When you send the item, you'll need to include tracking information. For items worth $250.00 or more, signature confirmation is required.

Important: If you refuse delivery of an item so you won't have to return it, the item won't be covered by eBay Buyer Protection.

 

http://pages.ebay.com/help/buy/refunds.html