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on 07-13-2013 06:16 PM
I buyer opened a case ungainst me for an unrecieved item less then a week after they won without ever contacting me about it. I responded imediately and added the tracking number. The item was received and accepted on June 25th but the case is still open and I have not heard back from the buyer. How do I close the case?
on 07-13-2013 06:25 PM
If there is no escalation to ebay, and there is no more activity on the case, ebay will assume that the problem has been solved, and automatically close the case in 30 days. I've had a couple that have been closed - that I had forgotten about until I got the email telling me it had been closed
I don't think the seller can close a case (at least I haven't seen where this is possible), but I did have a buyer actually close one the other day when he finally received his item in Saudi Arabia!
on 07-13-2013 06:19 PM
the case is still open
The new eBay system automatically files a Case, even if the buyer only wanted to send you a message.
There is no harm, as long as the buyer does not escalate the case.
on 07-13-2013 06:20 PM
If there is a case opened, you need to enter the delivery confirmation information.
You say it was received/accepted....does it also show Delivered?
Your shipping time DSR is terribly low......