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stan_calvin
Community Member
Posts: 2
Registered: ‎03-14-2011

can i reopen a close case?

 I got cheated by a seller cause a counterfeit and fake item, and he promised to refund then he asked me to close the case, after i closed the case i haven't receive any refund, and i can't anyway to re-open the case or open another case, already reported to ebay about the item but seem that is hard to contact ebay. what should i do?? HELP!

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Community Member
Posts: 1
Registered: ‎02-06-2008

Re: can i reopen a close case?

in reply to stan_calvin
Call ebay:

1-866-540-3229

Open a case within paypal.com

Call paypal: 1-866-888-6080

Be nice and courteous to the rep on the phone b/c they have all the power to reopen the case, read all of his messages he sent to you and/or yank the money out of his account if he adked you to do that.

Leave feedback.

It might not be easy, you may wait for a while but it is 100% certain, under those circumstamces you mentioned that you will get your money back
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Community Member
Posts: 4,139
Registered: ‎04-17-2007

Re: can i reopen a close case?

in reply to beltway.collectibles

You can't open a case with PayPal if you've already opened one with eBay. So, all that's left is for you to call and see if they will help.

 

And, as you've learned, never close a case without a resolution first.

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Community Member
Posts: 268
Registered: ‎03-27-2009

Re: can i reopen a close case?

in reply to stan_calvin

stan_calvin wrote:

I got cheated by a seller cause a counterfeit and fake item, and he promised to refund then he asked me to close the case, after i closed the case i haven't receive any refund, and i can't anyway to re-open the case or open another case, already reported to ebay about the item but seem that is hard to contact ebay. what should i do?? HELP!


If you used a credit card, file a chargeback.

 

In Select a Reason for Dispute, choose I'm expecting a credit:

 

 

http://img703.imageshack.us/img703/2927/x7c7.png

 

 

Then provide a copy of the documentation showing that your seller promised a refund.

 

You do not need to retell the back-and-forth about being asked to close the case before getting a refund: It is irrelevant. You were expecting a credit, and you have not received that credit.

 

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