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I paid, Seller won't ship item, Marked as shipped. HELP!

Adventurer

I paid, Seller won't ship item, Marked as shipped. HELP!

HI! I'm in a bit of a situation and wonder all about all the expert opinion here.  :-)


I am going to try and be as clear as possible so there is no confusion... please forgive me if this goes long...


 


I purchased a computer battery thru Buy It Now for $49 plus a large shipping fee and tax - total was $69.


I paid immediately and soon after the item was marked as shipped.


3 days later I received a message that they were out of stock on the item and could they cancel and refund me the money.  I was was a bit upset as I need the battery and they already marked it shipped 3 days ago.


I looked up the seller and sure enough - They have a ton of the exact same battery up for auction = but for $149!  I called them on their lie and said that had  stock and to please mail me the item.  They messaged me back claiming, Yes, they do have stock but for a higher price. And would I please not leave neg feedback. 


I explained to them that they entered into the contract with me thru ebay. I held up my side and I would like them to send me the item. If they do not, I have no other choice them to leave neg feedback. 


I also investigated further and found that at this sellers company website they are selling the exact item for $72 with free shipping.


I called ebay and they said the only thing that I can do is wait for the item not to show and then file a claim.  That I am protected by buyer protection, yada yada.  But meanwhile this seller has my money, has my item and is completely jerking me around.  


 


Also, They claim to be a US seller but I do believe they are out of the country as the english is very poor in the emails and they only come thru in the middle of the night. 


 


Any help you guys can offer???

9 REPLIES
Rockstar

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

Do you have the item number?


 


Is this amilineinc, with the really bad feedback? All their auctions are private too?


 


All you can do is wait until the deadline and file the INR. 


 


Maybe next time read the actual things written in the feedback comments.  It is not enough to look at the percentage, only.


“Community just got a facelift, thanks to you! No, really. You told us it could be better & we changed it.”
Trailblazer

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

Since you mentioned negative feedback in your messages with them, if you do leave a negative, there's a good chance they'll get it removed. :-(


 


 

___________________________________________________

Enthusiast

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

You may be able to open your item not received case with paypal earlier than what ebay will allow. If so, do it, get your money back, and by all means, neg this seller.


 


They need to refund FIRST then ask you to cancel, and telling you "we have it in stock, but for higher price" yeah...they just need a pretty red mark warning others


 


"Refused to ship told me still in stock but for higher price" or something like that, short, calm, factual for your neg.

Thrill-Seeker

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

[quote mid="5201859909"]


Since you mentioned negative feedback in your messages with them, if you do leave a negative, there's a good chance they'll get it removed. :-(


 


 


Incorrect....The buyer has every right to state that they will give negative feedback if they don't receive what they paid for. What the buyer CANNOT do is use the threat of negative feedback to get something that is OUTSIDE the scope of the original purchase ie: coerce the seller into paying for return shipping, or send them 2 widgets for the price of the ONE listed etc.

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to


I explained to them that they entered into the contract with me thru ebay. I held up my side and I would like them to send me the item. If they do not, I have no other choice them to leave neg feedback. 



You did good, you stood your ground and firmly asked them to be professionals and fulfill their contract. I try to encourage people to do that and not be winpy.


 


But yeah, you also did bad by mentioning leaving bad feedback. That's wasn't a necessary part of standing up for your rights.


 


If you communicate any further simply ask when your item will be shipped. Period.


 


Then file an item not received dispute when necessary.


""
Rockstar

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

I think, that is pretty sneaky.   They ask please do not leave negative feedback to get the unsuspecting buyer to end up making a feedback extortion.


“Community just got a facelift, thanks to you! No, really. You told us it could be better & we changed it.”
Trailblazer

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to


Since you mentioned negative feedback in your messages with them, if you do leave a negative, there's a good chance they'll get it removed. :-(


 


 



 


Technically its not feedback extortion as they are only asking for something that was promised in the listing.  Seller still might get it removed by a rep that doesn't pay attention to the specific language in the policy though.  

Thrill-Seeker

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

If it's apparent the seller isn't going to ship, I would just ask for a refund at this point.  Should that refund not be given voluntarily, I would file an INR once that option was made available and leave a negative feedback.

Rockstar

Re: I paid, Seller won't ship item, Marked as shipped. HELP!

in reply to

That was was sneaky that the seller mentioned feedback almost in the form of a question.


You can file with PayPal faster than ebay.


 


OP if you have a Batteries Plus close by they are pretty good. Same stuff, lots of types. Save your receipt if you get a dud they replace without a problem.


So many of the ones here are from China now and if you have a problem you have to pay return shipping which is very costly.