on 03-20-2013 08:59 AM
So let's be clear on this insane process.
Event 1: Buyer wins item; Buyer does not want item
Event 2: Buyer requests cancellation from seller.
Event 3: Seller obliges and sends cancellation request
Event 4: Buyer is crazy, rejects cancellation, leaves bad feedback and seller loses final value...
In case you're wondering, this happened to us and no, eBay will not refund or remove feedback. Yes, even if all communication was through eBay.
So what is the solution to this scenario?
on 03-26-2013 08:02 PM
if buyer never paid for item and you never sent it out, then you should open an unpaid item case. When a buyer places a bid, they are agreeing that they will pay for it if they win. Since buyer left a feedback already, you can contact ebay after the unpaid item, is closed in your favor, request that ebay remove that feedback due to the fact that it was a unpaid item.
It should all go well...since buyer rejected cancellation. Im going thru something similar...but this person is kinda using the feedback as a threat. So i have a good argument there. Well Cheers..hope all goes well for you.
on 04-08-2012 09:23 PM
Upper right on this page, customer support / resolution center. File a cancellation request. If the buyer agrees, the seller gets their Final Value Fees back.
on 03-26-2013 08:06 PM
Congratulations on resurrecting a thread nearly a year old.
You are in the running for this week's "Resurrection Award".
However, if you really want an answer to your question, read the following comparison of the timelines, pros, and cons of filing an Unpaid Item (UPI) report versus a Cancellation Request (CR)
Also consider putting the bad bidder on your Blocked Bidders List, and set your Buyer Requirements to block bids from members with 2 or more Unpaid Item Strikes. (Stop back here for more information if you need to learn how to do that ... in fact, it would be courteous if you let us know you read any of the answers to your question).
on 04-08-2012 09:25 PM
The seller must request a mutual cancellation.
The buyer must agree with the request.
For details, read:
Canceling a transaction http://pages.ebay.com/help/sell/cancel-transaction
on 04-08-2012 09:23 PM
Well what you do first is send the cancle transaction request through the resoultion center to the buyer of that item. Look up the item and send the request. She will then recieve the message and have to click the yellow box on the right of the email. then it will be cancled.
on 04-08-2012 09:24 PM
Buyer does not do it
You the Seller start the cancel transaction process
ebay will at that point send the Buyer an eMail asking them if they want to cancel the transaction
IF the Buyer says NO
You are done
No refund of final value fees and "Buyer" can still leave you Feed Back
on 04-10-2014 11:21 AM
Buyers cannot cancel the transaction on their own. The way to cancel a transaction is for the SELLER to send the buyer a Cancel Transaction Request. Remember, when a buyer clicks buy it now, they are legally obligated to pay.
Assuming this is a paid item, if a buyer wants to cancel the transaction, they have to ask the seller to cancel it, then if the seller does, the buyer will get an email asking if they approve this cancellation.
If it is an unpaid item, open an unpaid item case instead.