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Community Member
bought fake items on ebay n buyer said is not fake what should I do?
Posts: 3
Registered: ‎08-22-2012

hi there,I bid louis vuitton sunglasses on ebay n didn't win but for some reason the buyer offer me a second chance so I decided to buy it now but turn out the sunglasses not authentic so I sent few messages to the seller and told her,she told me she never sell fake stuffs and I just realised after check properly,she said on her items is not refund,what should I do?please advise?I know is not impossible to return to her n get my money back in that case I want ebay to do something with her otherwise she will keep selling fake stuffs to other people for sure all I want to say is,we better stop her right?

Other Answers: 2
Community Member
Posts: 1,345
Registered: ‎07-23-2005
Answered
in reply to smoothasssilk
The problem with buying "designer" items on eBay is that the burden of proof is on you to prove that they're not authentic. How will you do that? You can file the Item Not As Described with eBay, but they WILL require proof that your claim of a fake product s valid.
sheldragon
Community Member
Posts: 3,069
Registered: ‎05-28-2003
Answered
in reply to smoothasssilk

You have 45 days to file a Not As Described case through Buyer Protection.

 

http://pages.ebay.com/help/policies/buyer-protection.html

 

If your seller continues to refuse to help you, go to the Resolution Center and open a case. You will need to pay to return the item to the seller to receive your refund.

 

http://resolutioncenter.ebay.com/

 

You must open the case in the Resolution Center and wait for eBay to tell you to return the item. You MUST ship back with Signature Confirmation (becuase the item cost more than $250). If you don't the seller can say they never received the item back and you will lose the item and your money.

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“Let’s work the problem, people. Let's not make things worse by guessing.” -Gene Kranz, Mission Control Director (played by Ed Harris), Apollo 13