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Community Member
Posts: 1
Registered: ‎09-27-2013

Why is it not possible to leave negative feedback for a non payer?

 
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Community Member
Posts: 3,783
Registered: ‎08-13-2006

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to francis-m

Ebay decides the punishment, not the sellers.

 

If you have someone who has failed to pay, then open an unpaid item dispute, if they don't pay they will receive a mark against their account, two marks and sellers can block them from bidding or buying.

 

The unpaid item marks against a buyers account hurt the buyer more than a negative would.

 

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morty14
Community Member
Posts: 1,033
Registered: ‎02-19-2007

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to francis-m

... and after 2 marks, they will just open another account. You could check their ID history, but good luck on that. It's like with negative feedback, if the buyer leaves you a neg, it's only visible on your account. If you check theirs, you're not going to see anything. If you check feedback left for others, again you're not going to see anything. You get dinged on your DSR's, too bad, it's a guessing game. ebay will tell you to try harder, but will not release the info on whom you should be directing this extra effort to.

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Community Member
Posts: 3,197
Registered: ‎09-25-2004

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to morty14

morty14 wrote:

...if the buyer leaves you a neg, it's only visible on your account. If you check theirs, you're not going to see anything. If you check feedback left for others, again you're not going to see anything...


Not true. If the buyer leaves the seller negative feedback, it's there in the buyer's Feedback Left for Others. Where did you get the odd idea that Feedback only shows on the Seller's account?

Always check a bidder's feedback left for others if you have the time before your listing ends. It can tell you a lot about the bidder's attitude.

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Community Member
Posts: 3,197
Registered: ‎09-25-2004

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to francis-m

OP, learn to use the tools eBay gives you.

 

Put the no pay/slow pay buyer on your blocked bidder list. You don't need them coming back and maliciously buying something else. Yes, that''s happened.

 

Cancel any bids they have on your active listings for the same reason.

 

Open the Unpaid Item claim if the buyer hasn't paid or communicated about paying in 2 days after the listing ends.  The claim itself isn't punishment, it's just a wake up call to the buyer to PAY. eBay sends them a reminder at that point. You wait 4 more days.

 

If they pay during that 4 days, great! Ship when Paypal says OK to ship.

 

If they don't pay in that time, close the UPI with the reason that you didn't get paid.

 

At that point, several things happen.

 

  • You will get a credit on your eBay bill to cancel out the Final Value fee eBay has billed to your account. Did you know that ebay bills you for the FVF on the winning bid amount as soon as the listing ends?
  • The deadbeat buyer can no longer buy the item. You are free to relist or make a Second Chance Offer to one of the other bidders. You don't have to worry that the original deadbeat will come back and try to buy the resold item.
  • The deadbeat buyer can no longer leave feedback or DSRs. It they managed to do so during the transaction, call eBay and have it removed.
  • The deadbeat gets a UPI Strike on their account. eBay gives Sellers an automatic block they can set to block bidders with multiple UPI Strikes. Contribute to the eBay community by issuing the UPI Strike this deadbeat so richly deserves.

 

Finally, go to your Buyer Requirements and set up the automatic bidding blocks. On the UPI block, I suggest setting it at 2 Strikes in 12 months. Yes, that will block any bidder who has be reported at least twice from bidding on your listings for a FULL YEAR.

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woodland_gnome
Community Member
Posts: 6,229
Registered: ‎01-10-2006

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to francis-m

Why?  Because too many sellers were using feedback for buyers to retaliate against buyers leaving less than the sellers thought they deserved (or just didn't care what they deserved).  Since feedback for sellers is more important that feedback  for buyers (the buyer is the one doing the shopping and comparing the items and the sellers, while all the seller can do* is react to the bids that are placed, if there is time which there isn't in a BIN or if the buyer snipes) it got to the point where it was necessary to do something about it.  Rather than just do away with buyer feedback completely, eBay chose to prohibit sellers leaving negs, neuts and soft positives (I would guess so that buyers would still leave positives for the sellers that deserved them, on the hope that they would get their positive back). 

 

*Aside from setting his/her Buyer Requirements to block certain classes of bidders, which as to fb score has never been allowed for 0 or higher.

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mudshark61369
Community Member
Posts: 3,689
Registered: ‎09-13-2009

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to quiltgeek

quiltgeek wrote:

OP, learn to use the tools eBay gives you.

 

Put the no pay/slow pay buyer on your blocked bidder list. You don't need them coming back and maliciously buying something else. Yes, that''s happened.

 

Cancel any bids they have on your active listings for the same reason.

 

Open the Unpaid Item claim if the buyer hasn't paid or communicated about paying in 2 days after the listing ends.  The claim itself isn't punishment, it's just a wake up call to the buyer to PAY. eBay sends them a reminder at that point. You wait 4 more days.

 

If they pay during that 4 days, great! Ship when Paypal says OK to ship.

 

If they don't pay in that time, close the UPI with the reason that you didn't get paid.

 

At that point, several things happen.

 

  • You will get a credit on your eBay bill to cancel out the Final Value fee eBay has billed to your account. Did you know that ebay bills you for the FVF on the winning bid amount as soon as the listing ends?
  • The deadbeat buyer can no longer buy the item. You are free to relist or make a Second Chance Offer to one of the other bidders. You don't have to worry that the original deadbeat will come back and try to buy the resold item.
  • The deadbeat buyer can no longer leave feedback or DSRs. It they managed to do so during the transaction, call eBay and have it removed.
  • The deadbeat gets a UPI Strike on their account. eBay gives Sellers an automatic block they can set to block bidders with multiple UPI Strikes. Contribute to the eBay community by issuing the UPI Strike this deadbeat so richly deserves.

 

Finally, go to your Buyer Requirements and set up the automatic bidding blocks. On the UPI block, I suggest setting it at 2 Strikes in 12 months. Yes, that will block any bidder who has be reported at least twice from bidding on your listings for a FULL YEAR.


Quilt gave some good advice, but forgot one thing, a seller can do to protect themselves.

Set up a word or other document file with any blocked buyers info. Keep that info in case a blocked buyer tries to circumvent a block with a new, or a friends ID.  

 

______________________________________________________________________________

 

morty14,

"... and after 2 marks, they will just open another account. You could check their ID history, but good luck on that."

 

Doing what I wrote above has allowed me to catch 2 blocked buyers, who tried to circumvent a block. One who received a U.I. strike, tried to use their next door neighbors acct. to buy the relisted item. 


__________________________________________________________________________________________________

 

Gnome,

"Why?  Because too many sellers were using feedback for buyers to retaliate against buyers leaving less than the sellers thought they deserved (or just didn't care what they deserved)."

 

That would be believable, if eBay had given some proof of that, instead of just saying "sellers were 7 times more likely to leave retaliatory feedback".  They never gave any stats like, in what percenage of non positive transactions that happened. The very few times that happened to me, I was able to get those feedback removed.  Of course aBay had a REAL customer service dept., at that time.

Keep in mind eBay also says "an internal study shows sellers who leave feedback at payment, are more likely to get positive feedback in return".   I think most of us know what a load of carp, that is.

eBay has always done what they feel is best for eBay, regardless of the consequences for their customers,  The Sellers!

THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS! (unknown)
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falcon*lady
Community Member
Posts: 58
Registered: ‎08-24-2004

Re: Why is it not possible to leave negative feedback for a non payer?

in reply to mudshark61369

It used to be that both buyers and sellers could leave negative feedback, and IMO, that is the fairest way to go.  But like with anything else, there's always someone somewhere who will find a way to misuse the system, and my best guess is that eBay reacted to that.

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
- Leo Buscaglia
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