The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 10-24-2013 08:31 AM
So I had an item for sale which had tons of bids and people were literally biding every second to win. At the last seconds a buyer out bided everyone and won the listing. I sent an invoice and she never paid. I sent her a message 3 days later and she responded with, "I will pay tomorrow when I get paid." The next day rolled around and nothing...3 days later I opened an Un-Paid item dispute case. She never responded to the dispute. Everyone on her feedback is leaving comments saying "No Communication, never paid" however they are all positive feedbacks. I want this buyer as well as other buyers who have no intentions on following the buyer policy to stay away from my listing. What do I to if a buyer doesn't pay nor responds to an open case and how do we keep non paying bidders away from our listing especially if there feedbacks says 100% positive.
on 10-24-2013 12:40 PM
Treasurecove stated: Sellers can only leave Buyers positive feedback. Just leave the same feedback
Do NOT give the buyer a Positive feedback with a Negative message. That is a policy violation. In addition, it's useless. It doesn't hurt the buyer's standing with eBay and it doesn't block them from bidding on other sellers' listings.
Put the nonpaying buyer on your Blocked Bidder List so they can NEVER bid or BIN your listings ever again.
Cancel any other bids they have on your active listings. Remember, even an outbid bid entry can become the winning bid if all bids above it are retracted or cancelled before the listing ends.
Open and close the Unpaid Item dispute.
on 10-24-2013 08:36 AM
You have to CLOSE the unpaid item case, giving the buyer a nonpayment strike. The strikes don't show on the buyer's public record, but sellers can choose to automatically block bidders who have gotten 2 or more nonpayment strikes in the past year.
If you don't close the case before the 36th day after the transaction it will expire. That means no strike for the buyer and no final value fee credit for you.
on 10-24-2013 11:23 AM
Close the unpaid item case as unpaid 4 days after you opened it. Buyer will get a strike, you will get a credit for fees and then you can offer a 2nd chance to next bidder or relist it.
If the buyer has a history of not paying, that means sellers who have not educated them selves yet to open and close UPI case and to go to their site preferences and tick the box that says block buyers with 2 or more strikes in 12 months. Meaning if all sellers did this then the non-paying buyers would not be buying much of anything on ebay until strikes age off after a year.
10-24-2013 08:36 AM - edited 10-24-2013 08:38 AM
1. After 4 days since you opened the UID, go back to the Resolution Center and close it out for the reason that you have still not been paid.
2. Do NOT leave such feedback. That is a policy violation that if reported will get the comment (but NOT the positive rating) removed AND count as a strike on your account.
3. Put the buyer on your Blocked Buyers List.
4. Set your Buyer Requirements to block anyone with 2 Unpaid Item strikes in the past 12 months.
(Those really should be #1 and #2).
on 10-24-2013 10:16 AM
10-24-2013 08:39 AM - edited 10-24-2013 08:42 AM
Sellers can only leave Buyers positive feedback. Just leave the same feedback and follow-up with your unpaid case. Once you get your resolution that will give that buyer a strike which with 2 strikes Sellers can block her from bidding. With 3 or more strikes eBay will review her account and will either suspend her or close her account.
Once this is resolved, you can make a 2nd chance offer to the person who had the next highest bidder. Also, if you have not you should set your preferences that will not allow bidders with 2 or more strikes to bid on your auction..
If she leaves you negative feedback, remember once you close the case with eBay she can not leave you negative on a non-paid item so all you need to do if she does is contact eBay to have it removed.