• Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact

eBay Community


The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section


Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!


Marketing image for Groups Section


The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now


Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile


Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
How does a "buyer" cancel a transaction?
Posts: 1
Registered: ‎06-26-2010

Exactly HOW does a "buyer" cancel a transaction?


I asked the previous question and am going to email her with how to do this but I can't seem to find out HOW she would do this.






Other Answers: 9
Community Member
Posts: 1
Registered: ‎03-13-2009
in reply to stonitsch

So let's be clear on this insane process.


Event 1: Buyer wins item; Buyer does not want item

Event 2: Buyer requests cancellation from seller.

Event 3: Seller obliges and sends cancellation request

Event 4: Buyer is crazy, rejects cancellation, leaves bad feedback and seller loses final value...


In case you're wondering, this happened to us and no, eBay will not refund or remove feedback. Yes, even if all communication was through eBay.


So what is the solution to this scenario?

Community Member
Posts: 1
Registered: ‎01-27-2013
in reply to stonitsch

to platypusales:


if buyer never paid for item and you never sent it out, then you should open an unpaid item case. When a buyer places a bid, they are agreeing that they will pay for it if they win. Since buyer left a feedback already, you can contact ebay after the unpaid item, is closed in your favor, request that ebay remove that feedback due to the fact that it was a unpaid item. 


It should all go well...since buyer rejected cancellation. Im going thru something similar...but this person is kinda using the feedback as a threat. So i have a good argument there. Well Cheers..hope all goes well for you.

Community Member
Posts: 914
Registered: ‎02-17-2003
in reply to stonitsch

The seller must request a mutual cancellation.


The buyer must agree with the request.



For details, read:

Canceling a transaction  http://pages.ebay.com/help/sell/cancel-transaction-process.html

Community Member
Posts: 18,695
Registered: ‎02-25-2003
in reply to stonitsch



Congratulations on resurrecting a thread nearly a year old.

You are in the running for this week's "Resurrection Award".


However, if you really want an answer to your question, read the following comparison of the timelines, pros, and cons of filing an Unpaid Item (UPI) report versus a Cancellation Request (CR)




Also consider putting the bad  bidder on your Blocked Bidders List, and set your Buyer Requirements to block bids from members with 2 or more Unpaid Item Strikes.  (Stop back here for more information if you need to learn how to do that ... in fact, it would be courteous if you let us know you read any of the answers to your question).



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help
Community Member
Posts: 4,629
Registered: ‎07-06-2004
in reply to stonitsch

Upper right on this page, customer support / resolution center.  File a cancellation request.  If the buyer agrees, the seller gets their Final Value Fees back.

Upper right corner on this page, click 'customer support'. Type your question into the input box, and click the 'search' button.

This will answer 99% of all questions posted on this board.
Community Member
Posts: 12
Registered: ‎12-04-2011
in reply to stonitsch

Well what you do first is send the cancle transaction request through the resoultion center to the buyer of that item. Look up the item and send  the request. She will then recieve the message and have to click the yellow box on the right of the email. then it will be cancled.

Community Member
Posts: 12
Registered: ‎12-04-2011
in reply to stonitsch

if you are the buyer then ask her to send the email to you through ebay and then do the step i said above with the email

Community Member
Posts: 3
Registered: ‎02-27-2014
in reply to stonitsch

   Buyers cannot cancel the transaction on their own. The way to cancel a transaction is for the SELLER to send the buyer a Cancel Transaction Request. Remember, when a buyer clicks buy it now, they are legally obligated to pay.
   Assuming this is a paid item, if a buyer wants to cancel the transaction, they have to ask the seller to cancel it, then if the seller does, the buyer will get an email asking if they approve this cancellation.

   If it is an unpaid item, open an unpaid item case instead.

Community Member
Posts: 6,060
Registered: ‎04-30-2008
in reply to stonitsch

Buyer does not do it


You the Seller start the cancel transaction process


ebay will at that point send the Buyer an eMail asking them if they want to cancel the transaction

IF the Buyer says NO

You are done

No refund of final value fees and "Buyer" can still leave you Feed Back

Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.