The recent storms, Harvey and Irma, have brought unprecedented devastation to the southeast U.S. eBay knows that many sellers have been impacted, and our hearts go out to you during this difficult time. Please take care of what’s most important right now, the safety of you and yours.
In addition to the automatic seller protection efforts already announced, eBay is implementing some measures to help sellers impacted by Hurricanes Harvey and Irma. All of these protections will be applied automatically. You won’t need to call or email in to receive these benefits.
We’ve set up a special email address, firstname.lastname@example.org, and can help you with the offers above and the following:
Additionally, we will email your buyers asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.
eBay takes seriously our commitment to our partners and wants to help impacted sellers get back on their feet as soon as possible. Please reach out to us at 1 (866) 540-3229 if you need customer service.
Wishing all those impacted a safe and speedy recovery.
*applies only to eligible sellers, please see Promoted Listings FAQ's.