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Update on password change, options for sellers

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Verified Blogger
Verified Blogger
Over the past two days we have been contacting all eBay users asking them to change their passwords. If you haven’t yet changed your password, at some point you will be prompted to do so when you login or before you complete a transaction. If you changed your password on May 21 or later, we do not need you to take any additional action at this time.

We are taking this action because of a cyberattack on our corporate information network discovered earlier this month. We have no evidence that your financial information was accessed or compromised, but ensuring the trust and security of all eBay members is our top priority. That’s why we’re having all users reset their passwords as a precautionary measure.

If you used the same password for eBay and any other sites, we encourage you to change your password on those sites, too. As a matter of best practice, the same password should never be used across multiple sites or accounts.

Additional steps for sellers regarding auction-style listings
We recognize that the password reset may temporarily interrupt the normal bidding process for buyers. We’re taking additional steps to ensure successful transactions for sellers:


  • All listing and final value fees will be refunded automatically for auction-style listings that ended between 6:00 AM PDT on Wednesday, May 21, 2014, and 11:59 PM PDT on Wednesday, May 21, 2014. Sellers will see these credits on their June invoice.

  • Sellers can end any auction-style listing without penalty between 6:00 AM PDT on Wednesday, May 21, 2014, and 11:59 PM PDT on Saturday, May 31, 2014 and will receive a credit for all listing fees related to these listings on their June invoice.

  • Sellers can also cancel any transactions from auction-style listings that ended in a sale between 6:00 AM PDT on Wednesday, May 21, 2014, and 11:59 PM PDT on Saturday, May 31, provided the buyer paid with PayPal and we can verify through PayPal that the buyer’s full payment has been refunded.

    Final value and listing fees will be credited on sellers’ June invoice and any associated defects or negative buyer feedback removed.These protections will be applied automatically. The transaction must be cancelled within the above timeframe to qualify for the credit and defect/feedback removal.

    We will also be communicating with the winning bidder for any cancelled auction-style transaction during this time period to ensure they continue to have great buyer experiences on eBay.


You are a valued customer and your security and trust is essential to us. Again, we regret any inconvenience or concern this may have caused. We are committed to ensuring a safe and secure online experience for you on any connected device. More information and updates are available at info.ebayinc.com.
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