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Summer Seller Update

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Verified Blogger
Verified Blogger
Dinesh Lathi


We’re making updates this summer and fall to help increase your profitability with more satisfied buyers and more efficient selling. As promised, we’re continuing to consolidate changes that impact your selling into two or three releases per year with lead time to adapt. This is the second release for 2010.

Clearly defined item conditions set buyer expectations, reduce questions



  • To make it easier for sellers to specify item condition, we’re introducing more descriptive values in many categories. In some categories, specifying item condition will be required for new listings, revised listings and sell similar starting on July 27, 2010 and for Good Til’ Cancelled listings in the spring of 2011.




Keeping buyers on eBay, rewarding sellers for great service


  • Opening a case through the eBay or PayPal Buyer Protection program—especially when the  buyer tries and is not able to work out an issue directly with the seller—is  clear indication of dissatisfaction. That’s why starting in September, along with low DSRs, eBay will consider buyer cases for item not received and item not as described to evaluate seller performance.


  • Sellers will be able to opt out of the automated eBay Payment Reminder emails if they prefer to send their own communications instead.


  • eBay will send a standardized Feedback Reminder email. Sellers will no longer be able to automate their own Feedback Reminder email through Selling Manager or Selling Manager Pro.


  • Email communication between buyers and sellers will be even more secure with anonymous email addresses and improved documentation of email conversations in My Messages.


  • To highlight the most relevant listings from sellers providing great value and service, Featured First—the listing upgrade that allows items to be featured in the top two spots of Best Match search results—will be discontinued.


Easier, more profitable selling


  • To help you stay on top in a dynamic marketplace, we’re introducing new functionality and tools to make it faster and easier to edit, list, and relist in bulk—up to 5,000 listings at once.


  • Starting in July, when one of your product photos is selected for the eBay catalog, you'll receive five free Subtitle credits.


  • Category and Item Specifics changes are included with this release. Check to see whether your categories are impacted.


Get complete details about all these important updates.

For more insight, you’re also invited to:


  • Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, April 28. Check the Announcement Board for more details coming soon.


As always, thank you for selling on eBay.

Sincerely,

Dinesh Lathi
Vice President, Seller and Buyer Experience
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