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Sellers: New enhanced reports offer better insight into your transaction defects

Verified Blogger
Verified Blogger
‎07-13-2015 08:53 AM
‎07-13-2015 08:53 AM

We know our sellers work hard to deliver great service and an outstanding shopping experience with every item they ship. We also know it’s important for sellers to quickly see and understand the transaction defects they receive—and make any adjustments they need to continue to sell successfully.

That’s why, starting today, you can access your enhanced transaction defect report right from your seller dashboard. This redesigned report—now updated and synced with your dashboard on a daily basis—makes it easier to access the details you need to effectively manage defects.

Now you can:

  • Sort transaction defects by program (US or other region), evaluation period, and defect type to get a clearer picture of any areas that may need your attention

  • View which defects have been removed by eBay—through automated protections and via transactions where you’ve asked eBay to step in and help

  • Download reports every month and save them to your report history—making it easy to maintain a handy record of past transaction periods

To review your enhanced transaction defect report, visit your seller dashboard, click “% of your transactions with defects,” then click “download a report.”

And to learn more about all these new features available in July—including a guided walk-through with eBay Senior Manager, Kristi Diemoz—be sure to visit the Seller Center.