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Search functionality restored to eBay.com - Lorrie Norrington, President, eBay

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Verified Blogger
Lorrie Norrington
Lorrie Norrington
We are happy to report that critical search functionality was restored overnight on Saturday and we are seeing normal activity levels today. As part of our effort to restore critical search functionality as quickly as possible for sellers and for buyers, we have kept some secondary search features temporarily offline. This includes refining search by certain item specifics, such as color or clothing size, and having Store Inventory Format results included in the main search results. We expect to bring these features online today as part of a phased approach to restore full functionality.

We encourage you to keep checking the System Announcement board located in the right side on eBay’s Announcement board for the latest updates on these secondary features.

We know this is a really busy time for sellers ramping up for the holiday season. We’re sorry that this technical issue occurred, causing search to return limited or no results throughout the day Saturday, and we regret any potential impact to your business. Our teams worked around the clock to restore functionality as quickly as possible. Please accept our sincere apologies, and thanks for your patience as we resolved this issue.

Our first priority has been to fully restore search functionality. We will now be assessing the economic impact of this issue and will be compensating sellers appropriately.  In the meantime, per our policy, we will be issuing full fee credits automatically for affected listings.
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