Sellers, we want to remind you that, as announced in the Fall Seller Update, our new, simplified seller performance standards will take effect starting February 20, 2016. These new standards come as the direct result of your feedback and desire for a set of performance measures that are easier to manage and not based on opinions. And we’re excited to say that they’re simpler, more objective, and truly reflective of your level of service.
Be sure to visit your redesigned seller dashboard regularly for the latest insight into your performance, transactions, and on-time shipping information. Check your dashboard anytime to:
See where you stand with the new, intuitive interface—and take action when you need to
Download detailed, easy-to-understand reports on your transaction defect rate
Check your late shipment rate and download a detailed report to understand any issues
Remember, starting May 1, 2016, listings from Top Rated sellers must offer at least a 30-day money-back return policy to earn the Top Rated Plus discount and seal. The handling requirement (same-day or one-day handling) still applies.
We invite you to join a special Community discussion board to discuss and ask questions about these updates with eBay staff and other sellers from 1-3 PM PT today, January 21, 2016. As always, thank you for selling on eBay.