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About Community

About Community

Community Team
Community Team
Last Edited 12:41:24 PM

The eBay Community is made up of sellers, buyers and eBay employees coming together to share, connect and learn.

 

Here, you’ll find many features such as the Knowledge Base, Discussion Boards, Seller News – featuring Announcements and eBay for Business blog - and Groups - all built with you in mind.


On the discussion boards, Community members ask questions and exchange advice and tips with each other. Whether you are an enthusiast, a business owner or just getting started with your eBay experience - Community is a place for you.

 

While eBay staff are present on the boards, this is primarily a peer-to-peer support Community and eBay cannot provide direct customer support to you via these boards.

If you are new to the eBay Community, taking a look at our community guidelines, is a great way to start. Knowing what is and is not allowed will be very helpful as you connect with other eBay Community members. 

Most importantly though, we hope you enjoy taking part in your Community and we're glad you're here! 

 

Community and You

 

Before you dive in, below are tips about joining the conversation.

 

  • Search for your question first—there may already be an answer in the Community.
  • Find the right board for your question.
  • Be respectful of others.
  • Stay on topic and keep conversations flowing.
  • Be collaborative by sharing your ideas and best practices.
  • Stay safe. Never share personal information on our boards. 
  • Have fun, and enjoy your Community experience.
     

Rules of the Road

We ask all of our members to follow a few simple rules to help keep the discussion boards safe and productive.

 

  • Be respectful
  • Keep conversation constructive
  • Stay on topic
  • Search for solutions first
  • Follow legal guidelines

The Community Team

While the value of peer-to-peer discussion is at the heart of the discussion boards, there are plenty of questions and comments that require attention from eBay staff. 

 

You’ll see us on the boards and we’re here to help when needed. Below is some information about the people who make up the Community Team.

 

alan@ebay is our Community Manager. Alan, who has been with eBay since 2009 has a background in Customer Service, Seller Growth & Account Management and is passionate about you – the Community members. When he's not at work, he's most likely hanging out with his Pug or watching soccer. ⚽

 

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 doug@ebay is our Community Tech Manager who is working behind the scenes to build new functionality while also ensuring that our Community runs smoothly. 

 

 

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heidi@ebay is a member of the Customer Service team who helps to monitor and engage on our Community boards. She’s been with eBay since January 2012 and has loved every minute of it! Her main passion is our members and providing support in any way she can to help with their success. She’s a horror movie buff and loves crime shows like CSI, Dexter, etc. Outside of work, you’ll catch her hanging out with friends and family, or binge watching something on Netflix.

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trinton@ebay started with eBay in 2013, spending time working with our eBay Money Back Guarantee and our Social Media departments. Working on our Community Team full-time has allowed him to delve into his greatest passion at eBay by giving voice to customer suggestions for positive change. Outside of work, you can usually find Trinton walking or hiking with friends, playing video games or cooking.

 

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 tyler@ebay is approaching his fifth year at eBay and is a member of our Customer Service team. He will be splitting his time between the Community discussion boards and our social media channels. He loves Korean food, is a Hufflepuff and enjoys video games.

 

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griff@ebay.com is well, Griff. Community would not be Community without Griff’s knowledge, his commitment to customers and his love for eBay. If you are new to the Community and have not had a chance to catch eBay Radio we encourage you to do so. You’ll never find a more sincere and engaged customer advocate.

 

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@brian_burke_99 – Brian is Director, Seller Evangelist. Brian has been with eBay since 1999 and has held management positions at eBay Community, Trust & Safety, and account management. His passion is working with our community of sellers.

 

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We hope this intro was helpful, see you around the boards!

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