08-27-2013 02:46 PM
1. When I buy USPS Priority Mail (online via ebay/paypal) ... is the free $50 insurance automatically included?
2. If package is lost or damaged does USPS refund value of pkg + shipping cost?
3. Do I need a a printed receipt or copy of the label?
4. Or is all of the information I would need on line at Ebay or Paypal?
5. Does sending USPS Priority Mail (Insured) elimate any chance of buyer saying "item not received"?
Thanks, I've never had a claim but am curious about the procedure, I did read the USPS site about insured items that may be lost or damaged but would like your opinion.
Also, if item is received damaged and the buyer does not cooperate with the post office, then what?
I think my little small town post office/post master & mailman could verify that I send an apropriate USPS priority mail package.
Sorry, lots of questions 🙂
02-09-2015 10:48 AM
Have my first returned package.. shipped via USPS Priority Flat Rate Envelope... when I shipped it using Ebay Shipping labels.. I clicked on $100 for insurance.. and no extra charges were added.. shipped out for $4.95 with the discount...
So what is it when I return this package to the USPS? do I get $50 or $100 BTW the item cost $114.00
Yhanks..
02-09-2015 11:01 AM
@comichunters wrote:Have my first returned package.. shipped via USPS Priority Flat Rate Envelope... when I shipped it using Ebay Shipping labels.. I clicked on $100 for insurance.. and no extra charges were added.. shipped out for $4.95 with the discount...
So what is it when I return this package to the USPS? do I get $50 or $100 BTW the item cost $114.00
Yhanks..
____________________________________________________________________________
Zombie thread from 2013
Little confused on question....
But, everyone gets $50 insurance coverage with PM.
$100 coverage is for TRS
02-09-2015 01:07 PM
@comichunters Hi, comic ~ as love said, more info is needed to answer your question.
What was the damage and did the buyer send the package back to you? Did the buyer send it back in the same packaging? As a rule, USPS will want pictures of the damaged package ~ do you have that? Have you refunded the buyer?
Every eBay seller using eBay labels and shipping Priority receives $50 of included insurance. TRS, which qualify for commercial rates, receive $100 of included insurance ~ so you don't have to click on anything unless you want to increase the amount of coverage.
http://pe.usps.com/text/dmm300/503.htm#1233501
You can file an insurance claim online here:
https://www.usps.com/help/claims.htm
02-09-2015 01:27 PM
Re-shipping a package voids the insurance.
If you have a boken item, the seller should file the insurance claim.
The selller should ask for pics of the damage (including the box and label) and the buyer's phone # to enter into the claim.
The seller should ask the buyer to hold on to the package in case the USPS wants to inspect the package, or needs more info.
The seller should refund the buyer and not make the buyer wait on the insurance.
If a package is insured for $100 - $100 is the max payment.
02-09-2015 01:32 PM
True that, fly ~ I gave the OP a shout out ~ so hopefully, they will come back to fill in the details!
04-04-2015 06:25 PM
Just a clarification note. USPS notified me that if I sell something for $100 and want it insured for $100 by USPS I must buy $100 of insurance. I cannot buy $50 of insurance to add to the $50 of automatic insurance provided with my shipping label. If you want insurance in excess of the $50 you must buy that amout in total and the $50 doesn't count at all. This seems kind of stupid but then again its USPS. Just thought I might save someone some grief.
If anyone has substantial proof this is incorrect please tell me where to varify it for my local post office. Thanks, tdeybus
04-21-2015 10:11 AM
01-02-2016 07:14 PM
Did the free $50 Priority insurance change? I just tried to file a claim and it says I can't
because I did not purchase insurance. I am just trying to figure out why I can't.
The item broke in transit--and just part of the order.
Thanks!
K
01-02-2016 08:08 PM
@klhayes62 Hi, kl ~ USPS needs to see a copy of the tracking number proving that the item was indeed, sent by Priority mail to qualify for the $50 included insurance, as well as a screen shot of the eBay/PayPal email showing that you paid for the label and a screenshot of the eBay sales transaction to show the value of the widget. Once you upload those to the claim, you shouldn't have a problem.
01-03-2016 05:06 PM
04-19-2016 08:51 AM
no, the buyer is suppose to take the damaged item to the post office first, i the seller tried to claim ins but they said the person that recieves the broken items are to take it to the post office right away
04-19-2016 04:56 PM
@hello-dolly39 Hi dolly ~ me thinks that someone told you wrong! The USPS website has a great blurb about how to file a claim, which in part says:
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
If you received something damaged, please hang onto it until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.
https://www.usps.com/help/claims.htm
08-31-2016 08:40 PM
If I mail Priortiy with the free $50 and the item sold for $58.00 and it get damage Will USPS reimburse me the $50.00 and then I just pay the $8 out of my pocket to buyer? Thanks.
08-31-2016 10:35 PM
Hi, @texastimelesstreasures A USPS claim for damage is usually opened by the sender/seller as insurance is meant to cover the seller for damage in transit. If the claim is accepted, you will be refunded the $50. The buyer should not have to wait for the claim to be settled, so you need to refund the entire purchase price plus shipping to your buyer.
Send a message to your buyer asking them to hold on to the packaging as the Post Office may want to inspect the package before they make a decision on the claim. You can file a USPS damage claim on-line.
https://www.usps.com/help/claims.htm
09-03-2016 12:21 PM
Absolutely incorrect.
Priority includes the insurance. Period.,
Radine