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My Ebay Account Has Been HACKED!

marked_down4u
Enthusiast

So, I sold a couple of items about 2 weeks ago, and went to print shipping labels one evening, and to my surprise it seems that shipping labels had already been printed. Am I losing my mind? Did I print these in  my sleep one night? Not so. I clicked on the little shipping tab and it seems someone hacked into my account and managed to print 16 International Overnight Shipping tickets for 3 different sales to my account for the tune of $2900.00. Aside from that, there were now 16 different members across the US that somehow were linked directly to my Ebay account, so when you print a shipping label anyone of these 16 names would appear as the return address. Oh, and on top of this I have had 2 cases against me due to the mix-up in the all these shipping labels, and of course it wiped out my Top Rated Seller and Powerseller status, dropped my DSR's, and now I have had limitations put on my selling account on Ebay, and of course they won't work with me to get these cases closed and my TRS and PS status reinstated. After 8 years on Ebay, and over 1300 Positive feedbacks, I am nailed because of a hacker and Ebay won't do anything for me. BS!
So of course I freaked out as Ebay is connected to my Paypal account and my Paypal account is linked to my personal bank account, and I find that since of course there wasn't $2900.00 in my Paypal account it hit my personal bank account and they surely did take $2900.00 from me. I call Ebay in a panick at 11pm that night, I get hooked up with what they call a "SECURITY SPECIALIST" who barely spoke English and the best they could say is we will look into it and I should change my password immediately (YOU THINK)???? They then tell me to call Paypal as it is out of there hands. So next I call Paypal and I'm on the phone with them for 2 hours. Same thing, they will investigate, and stop the payments on all these shipping charges. TOO LATE, they have already come out of my bank account. So after 2 hours with Paypal, they tell me it is out of there hands and I need to contact my bank and talk to them. I ended up having to close all my accounts in my bank and with Paypal and I'm out $2900.00 hoping it will get resolved and I will get my money back, and still Ebay can't help with who hacked into my account.
I think as others say in there postings, Ebay and Paypal could really care less about most of us as long as they keep collecting there fee's from us.
I guess people should watch there accounts closely. If it happened to me, it could happen to you, and don't count on Ebay or Paypal to bend over backwards in an instance like this to help me or YOU!
So now I went and purchased an item on Ebay the other day and realized that I can't pay for it because I disconnected my personal account from Paypal. I will be a cold day in HE** before I link my personal account to Paypal again after this matter. I guess I will have to see if I can send a money order to the sellers to pay for my items. I could care less if Ebay doesn't like it or want people to send money orders for items purchased.


BE CAREFUL EVERYONE!!!


 


 

Message 1 of 102
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101 REPLIES 101

Re: My Ebay Account Has Been HACKED!

One of the problems that I see is that you must have fat fingers when posting on your phone  laughing emo.gif, lots of typos ~ you sell sod?  sod is "green lawn grass" in the USA ~ sod in your UK location is something else altogether wink emo.gif, and no, eBay does not own the river......what does your post have to do with your account being hacked, or did you just pick a thread so you could vent?  Feel better?

How much better life would be, if a liar's pants really did catch fire!
Message 61 of 102
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Re: My Ebay Account Has Been HACKED!

I will gladly take the word of an enlightened "ZERO FB" Posting ID,

over the uninformed commentary of a pompous poster with nearly

900 FB any day of the week. I'm sure you've seen a lot too...

but sadly learned nothing.

Message 62 of 102
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Re: My Ebay Account Has Been HACKED!

My account was hacked today and I could not easily locate any way to contact Ebay.  The website appears to have no legitimate concern or process for security. I am glad the person who commented said that closing the account causes more issues.  I am extremely disappointed and shocked that such a well known company has such poor secruity and even poorer customer service.  Thanks for posting so that I realize I'm not alone.


@mini_addicts2 wrote:

@leanne9604 wrote:

My account has been hacked.

 

I have given up counting the number of times I have contacted ebay and the seller and get no reply.

 

The seller totally ignores my request to cancel the transaction and ebay keep saying they are unable to cancel it or contact the seller to explain the hacking.

 

Where is ebay's responsibility in dealing with sorting out hacked accounts? Why am I made to feel as if I have done something wrong, when I have not.

 

Now ebay want me to ring the seller. They are overseas, it will cost me a fortune. If sellers do not acknowledge numerous emails, then why on earth would they respond to a phone call? I will not be calling, as I can't afford it. 

 

I do not believe for one minute that ebay are unable to rectify hacked accounts and restore them to normal!!!!!

 

NOT GOOD ENOUGH EBAY.... THE HACKERS GET AWAY WITH IT WHILE INNOCENT ACCOUNT HOLDERS ARE HELD TO RANSOME.....

 




My account got hacked too, when I tried want to close my account.
Here is eBay's massage:
Unfortunately, we can't close your account yet, because it has been suspended, restricted, or is otherwise not meeting minimum seller standards. Until you have resolved this matter, your account must remain open. If you would like to appeal your suspension or have an account reviewed by a member of our Trust & Safety team, please contact us.

I've been contact eBay more than 7 times over last 3 months. eBay did nothing, and my account still "suspended". Seriously why eBay's security problems make my account "suspended' forever ?


 

Message 63 of 102
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Re: My Ebay Account Has Been HACKED!

same here 

Message 64 of 102
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Re: My Ebay Account Has Been HACKED!

So far my experience has been the opposite. Was heading to work yesterday and my phone starts notifying me of sales, 3 iphne 6's I had supposedly listed just sold. I literally was able to find the link to the security problem number within seconds on my phone while driving, called and immediately got a rep, and within 5 minutes the lsitings were gone and my accounts fees were credited. 

 

I was shocked at how easy that was, but considering they can see that I never recieved the profits from these sales somethings amiss. It is now 48 hours later only one case remains, they have been opening then resolving them one at a time, and I'm hoping the buyers won't be able to post negative feedback, although that should be easy to remedy.

Message 65 of 102
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Re: My Ebay Account Has Been HACKED!

Been trying to get Ebay to lock my account for 4 days because it has been hacked, so far the hacker still has full use of my account and has changed everything, phone number, email, password....  I called as soon as I got the email about an unathorized email change, and at that point nothing else was altered but the password.  Was told immediate action would be taken, and nothing happened, now the Ebay support are having trouble getting control of the account.  I'll be closing it permently if they ever get me access to it again.

Message 66 of 102
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Re: My Ebay Account Has Been HACKED!

my account got and i lost 6000 total from it and still no help and no access to my account to close it

Message 67 of 102
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Re: My Ebay Account Has Been HACKED!

it's very simple really, EBay/Gumtree don't give a **bleep**. If they did THEY would use some of their heinous profits to employ scam busters. It sucks that they have no barriers in place to stop the criminals causing gross inconvenience and heartache to other ebay users by hacking account to prosper. EBAY DON'T GIVE A **bleep** . SHAME ON THEM!


@ianmcphee wrote:

Been trying to get Ebay to lock my account for 4 days because it has been hacked, so far the hacker still has full use of my account and has changed everything, phone number, email, password....  I called as soon as I got the email about an unathorized email change, and at that point nothing else was altered but the password.  Was told immediate action would be taken, and nothing happened, now the Ebay support are having trouble getting control of the account.  I'll be closing it permently if they ever get me access to it again.


 

Message 68 of 102
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Re: My Ebay Account Has Been HACKED!

Im not receiving my goods everytime i order.i contacted ebay.nothing so far has come forth.is this another way of hacking.please somebody help!
Message 69 of 102
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Re: My Ebay Account Has Been HACKED!

i believe my computer has been hacked which is why i cannot log onto my ebay account what can i do?

Message 70 of 102
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Re: My Ebay Account Has Been HACKED!

@lava-haro  Hi, lava ~ can you log into other sites or is it just eBay?  Before you panic, delete cookies and cache and reboot your PC ~ also try using a different browser such as Firefox or Chrome ~ IE has mega problems playing nicely with eBay.

How much better life would be, if a liar's pants really did catch fire!
Message 71 of 102
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Re: My Ebay Account Has Been HACKED!

My account has been hacked and i cant see what happend to my orders. i got email from ebay that someone change my password and email adress that i use to registered on ebay.i tried to sign in but it say my email is incorrent.

i have all emails what i bouth and the date when they should arrive,but i cant see what happend to them. i dont know are they going to arrive to my adress or that guy change adress.

Message 72 of 102
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Re: My Ebay Account Has Been HACKED!


@burekman0230-9 wrote:

My account has been hacked and i cant see what happend to my orders. i got email from ebay that someone change my password and email adress that i use to registered on ebay.i tried to sign in but it say my email is incorrent.

i have all emails what i bouth and the date when they should arrive,but i cant see what happend to them. i dont know are they going to arrive to my adress or that guy change adress.


@burekman0230-9

 

You need to call ebay and talk with trust and safety. Use the Help and Contact link at the bottom of the page to get the phone number and pin.


Everyone has options. Just be sure the best option is right for you.
Message 73 of 102
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Re: My Ebay Account Has Been HACKED!

@burekman0230-9  Hello, burekman, and thank you for the Private Message! happy emo.gif I am not an eBay employee and won't be able to help you.  The Community Boards are for member to member contact, i.e., buyers and sellers just like yourself.

 

As love stated, you will have to call eBay Customer Support.  Since you are in Serbia, you may want to use Skype or try CS in one of the countries that have email CS ~ sorry this happened to you and good luck!

How much better life would be, if a liar's pants really did catch fire!
Message 74 of 102
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Re: My Ebay Account Has Been HACKED!

I have a similar problem. Today I noticed that my address has been changed, I have three items on the way and do not know where they will arrive. I already informed Ebay but they tell me contact the seller  to call the carrier and change the address. Ebay says they regret that this is happening to me, but they can't help me.

The false addres in my account is:

600 Markley St Apt 067371
 Port Reading NJ 07064-1813
United States
To someone is happening the same thing?
 
Message 75 of 102
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