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Community Member
Posts: 2,933
Registered: ‎03-12-2011

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to mcw6309

mcw6309 wrote:

I could not agree more. What a convoluted mess. Rude, interupt constantly, have no idea of their own policies. Spent over an hour and a half on hold over 3 phone calls, then did absolutely nothing to resolve my problem.  What a joke! I'll never use Ebay again and strongly considering reporting them to cosumer affairs. Probably a waste of time though since I'm sure tthey've been reported many times already and it's obviously made no difference.


This is just a member to member board, but if you tell us the problem you are having, we may be able to help.

 

@mcw6309


Everyone has options. Just be sure the best option is right for you.
Community Member
Posts: 1
Registered: ‎04-06-2015

Re: Is it possible to contact ebay support via email rather than telephone?

[ Edited ]
in reply to atrionix

I could not agree more. What a convoluted mess. Rude, interupt constantly, have no idea of their own policies. Spent over an hour and a half on hold over 3 phone calls, then did absolutely nothing to resolve my problem.  What a joke! I'll never use Ebay again and strongly considering reporting them to cosumer affairs. Probably a waste of time though since I'm sure tthey've been reported many times already and it's obviously made no difference.

Community Member
Posts: 8
Registered: ‎06-06-2008

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to emtala

they don't provide customer service....because they don't have to. Ebay is pretty much a monopoly. As long as they get all of  their fees--listing, selling, paypal etc.....that's all they care about. They don't care about losing sellers--we're a dime a dozen--which is why they always sidde with buyers right or wrong...and why you can't leave negative feedback for bad buyers....--calling on the phone is a waste of time.. they are minimally trained people who have scripted answers and NO authority to help you....Then they send you all these judgey commonts about your account --not their business..good luck...i pretty much have quit

Community Member
Posts: 1
Registered: ‎03-27-2015

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to emtala

Definitely terrible customer "non"service. Seems it's hit or miss with this weird entity (looks like a juvenile put the entire site together!).

 

There have been times where the customer service was stellar, rarely, but it has happened and then there are those times that you described (all four areas) where someone attempting to speak english is outright rude, interrupting your SHORT explanations repeatedly and then, when asked to listen, they abruptly terminate the phone call. As an experienced businessman, I for the life of me cannot comprehend how this entity became a billion dollar per year company (?), given its disorganized, unfriendly interface (unless it's an eBay customer who uses this thing daily, even weekly) and well-known poor telephone support.

 

Regarding the rude, poor telephone support, those bad experiences FAR outweigh any positive experiences. Fortunately, in very rare instances, I am forced to use this platform once every 2-3 years.

Community Member
Posts: 1
Registered: ‎03-09-2015

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix
Anyone else had horrible telephonic customer service? 1) speaking too fast w heavy accent? 2) would not shut up, babbling on and not listening to my questions, frequently interrupting 3) when I told her it was horrible customer service, she hung up on me. 4) Customers should t have to wait ten minutes to wait for someone speaking marginal Englisj that doesn't answer the question.
Community Member
Posts: 2,933
Registered: ‎03-12-2011

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to us2015-korno
eBay US doesn't have email support. This is a member to member board. If you give more detail, we may be able to help.

Everyone has options. Just be sure the best option is right for you.
Community Member
Posts: 1
Registered: ‎02-22-2015

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix
Dear ebay I have something I want to buy and I'm very interested I am kinda confused on getting the money on the card though do could u please email me
Community Member
Posts: 2,933
Registered: ‎03-12-2011

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to josegozaine

I'm not ebay, so I can not say if it will be okay or not.

 

Can only provide you with the infomation shown on usps site.

 

I do not know of which freight fowarder you are using. There are many freight fowarding companies in Miami.

 

Make sure you check the sellers feedback and do a search on the net for the company.

 

@josegozaine 


Everyone has options. Just be sure the best option is right for you.
Community Member
Posts: 5
Registered: ‎07-05-2012

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to lovethose49ers

but not affect the delivery of my package the correcion of those digits?

can buy with confidence? what happens is that the address is an international courier because I live in Venezuela

Community Member
Posts: 2,933
Registered: ‎03-12-2011

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to josegozaine

This is from the usps site, so not sure why it changes, as they are both correct it seems.   @josegozaine          The preferred city in 33166-2821 is...

MIAMI FL

Other acceptable cities for 33166-2821 are

DORAL FL

MEDLEY FL

MIAMI SPRINGS FL

VIRGINIA GARDENS FL

VIRGINIA GDNS FL

To minimize delivery delays, use the preferred or acceptable city names for this ZIP Code™ rather than the following...

MILAM DAIRY FL

 

The preferred city in 33166-2721 is...

MIAMI FL

Other acceptable cities for 33166-2721 are

DORAL FL

MEDLEY FL

MIAMI SPRINGS FL

VIRGINIA GARDENS FL

VIRGINIA GDNS FL

To minimize delivery delays, use the preferred or acceptable city names for this ZIP Code™ rather than the following...

MILAM DAIRY FL


Everyone has options. Just be sure the best option is right for you.
Community Member
Posts: 5
Registered: ‎07-05-2012

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix

I go to buy on eBay but when I put the address on to end in 2721, eBay the fix to 2821

No problem with that?

 

example

It must be so

 

MIAMI FL 33166-2721

United States

And corrects me and says that the former is not valid

And places

 

MIAMI FL 33166-2821

United States

Community Member
Posts: 1
Registered: ‎12-13-2014

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix
 
Community Member
Posts: 1,741
Registered: ‎01-19-2010

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to lovethose49ers

And it has this line:

 

Depending on your specific issue or question, not all of the contact options may be available.

 

Which means the email option will never show up.

Community Member
Posts: 2,933
Registered: ‎03-12-2011

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix
@slocode111

It's Help and Contact now. It changed a couple weeks ago.

Everyone has options. Just be sure the best option is right for you.
Community Member
Posts: 1,369
Registered: ‎04-15-2014

Re: Is it possible to contact ebay support via email rather than telephone?

[ Edited ]
in reply to abdilalbayrak

@abdilalbayrak 

@curt-man 

 

The messages that you sent were to a "person to person" message system (part of the eBay "Community") that does not go to eBay company or any of it's employees. To get your answers from eBay, please use the "Contact us" link at the bottom of your "My eBay",  "Summary" page.



——————————————o00o——°(_)°——o00o————————————————


Community Member
Posts: 1
Registered: ‎11-28-2014

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix
 
Community Member
Posts: 1
Registered: ‎11-20-2014

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix

hi.why aren't you sending discount code to me.ı used ebay and paypal account more years....

Community Member
Posts: 1
Registered: ‎11-10-2014

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to atrionix
I was told I needed to use another credit card because it wasn't working. I tried it 4 times each time same thing with American Express ending in 3878. Come to find out thru bank that I had 4 debits on my card 4 five dollars each. That was theft. I was told my money would be back on my card this morning. No money. It was taken from me. I need my money. I got my bank involved in this matter. Honor your policy about returning my money.
Community Member
Posts: 54
Registered: ‎08-12-2006

Re: Is it possible to contact ebay support via email rather than telephone?

[ Edited ]
in reply to 01rkharley

01rkharley wrote:
Haven't been selling on E-bay for a while. Recently I sold an item, boy was I surprised with the final fees. Yes, they gave you a brake on insersion fees, big 30 cents discount, but take 10% of your final price and what did me is 10% of shipping. This is it for me, NO MORE SELLING ON EBAY. They got to be kidding, even taking their cut on shipping ?????? NO MORE for me.

You might consider trying the eBay fee calculator tool* next time before listing an item for sale (and don't forget to add on the separate PayPal fees).

 

*search around on the site for it, as I don't know how to link to it, sorry about that

Community Member
Posts: 8,900
Registered: ‎05-18-2013

Re: Is it possible to contact ebay support via email rather than telephone?

in reply to awalted

This has happened to others as well ~ the advice given was to change the password on your router.  It happens most often to people using Verison DSL, but has affected others as well ~ google APR poisoning and see if that helps.

 

@awalted 



How much better life would be, if a liar's pants really did catch fire!  winking fire flame photo: smile flame smiley_fire.gif