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Forum Posts

eBay International Shipping Program Error

I am trying to ship an item that was sold through EBay International. I’m getting an error when trying to purchase a label saying: “The shipping to address contains invalid or missing fields. Please amend this and buy your label.” However, I can not ...

User avatar by Rising Star
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Help

How do you get a callback from eBay or do they have a phone number to call

Resolved! How to Decline return request

I’m trying to find the Decline a return request option that the help guide says it exists but I cannot find it. I followed all the steps and tried from multiple locations and from my laptop, phone & desktop. none of them have the decline return optio...

Warranty

What can be done when a seller doesn't honor their warranty?

User avatar by Explorer
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IPS parcel fraud

I used IPS parcel company as my shipping address for reship purpose to Sri Lanka. Four packages arrivd to their address belongs to me but now they are not responding. info@ipsparcel.complease do not use this company as your future shipments.

Shipped to customer (purchased label through eBay) - USPS determined not deliverable and returning

I sent a purchased item to customer, purchased label via eBay and sent. I have no idea why, but USPS said item is not deliverable and is returning item to me. Customer saw this information in tracking and has contacted me to say they still want the i...

Buyer not allowed to pay

A buyer is trying to pay via eBay managed payments for an item they have purchased from me. They have told me that eBay is not allowing them to pay. They are actively communicating with me, and not trying to avoid payment. They want to buy multiple i...

Buyers Yearly purchase report

Good morning, I am trying to see how to find a yearly purchase report. Is there a way to do this report without having to print every purchase? Thanks in advanced for your time and information

Item Arrived Damaged Return Denied

Hey, I bought a new drum set back in February. (Purchased on the 2nd, arrived on the 12th) The drums arrived damaged. I let the company know and they said they would replace the item. I waited a couple of days and reached out for information on the s...

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