eBay

abelandlilysmommy · ‎06-19-2012

Hi I am a new seller and I had a buyer file an item not as described claim against me but then messaged me and said they wanted a refund because the items did not meet their expectations and then stated that the item was worn, but i listed the items as used and posted several pictures plus I described them as they were and posted that they were sold as is no returns and to ask any questions before bidding but the buyer never asked any questions. Then the buyer took nine days to file the case? This seems like she had buyers remorse to me and is misusing the system but I am new to this so maybe I misunderstood it. The reason I don't like to do returns is because its time consuming and a hassle. I don't think I should have to refund their money this is the second buyer who has done this. What should I do?? I would really appreciate any advice that would help me. Thanks

demarl2 · ‎02-12-2016

All sellers should know that just because you do not take returns, that does not mean the buyer will not be entitled to a refund. Your best policy is to take returns, just like any brick and mortar store. If you refuse to take returns, you are out the item and your money. Their playground, their rules. Simple as that. If you play by their rules, you will have a much easier time on this playground. Yes, there are some bad buyers out there, but there are probably just as many bad sellers out there. We all get dinged by these claims, you have to deal with it and move on. We all have to keep in mind that without buyers, there would be no sellers. When I worked in retail the golden rule was the customer is always right, even if they weren't. If we make our buyers happy, you will get good feedback and more sales. This is all the cost of doing business. If you learn the rules before you sell, you can make an informed decision about whether you want to sell here.

mojohasgoodstuff · ‎03-02-2016

...and that's exactly what happened to me, and that's exactly why ebay and paypal will never make another dime from me as a seller or a buyer. They think they can preserve their scam buyers while turning their nose up at their long-time perfect sellers....welll then they've got another thing coming. I will go elsewhere and continue to sell my unique and high quality items elsewhere. I'm a man of my word, ebay will see this as they'll NEVER get another penny from me. I'd rather pay more somewhere else than ever have these shysters steal my item and my money again.

resiak888 · ‎03-03-2016

Welcome to the NEW Ebay they are now acting like NORTH KOREA u can do and say nothing against a buyer whom opens a not as described case against U Nothing!! I was on the phone for about 5 hours over 3 days and got only yes we agree with you, yes you are correct, yes we understand from the ebay staff and then they did NOTHING....Ebay doesnt care and now dishonest buyers can force u to return the item make u pay for the postage both ways!! Ebay has become **bleep**e!! I have had it with anything and everything and as a BONUS the dishonest buyer can leave u negative feedback as good measure!! Ebay will just smile and carry on yes its our policy etc etc Bull**bleep**e bull**bleep**e U can DO nothing apart from complain to TRADING STANDARDS that ebay doesnt follow thier own policies when it comes to this Not as described nonsense in thier policy u are supposed to provide proof of this aspect but in reality they can say ANYTHING they want and ebay just says send it BACK!! This is now TERRIBLE I just wish another platform existed I would FFF ebay of in a second!!

THERE IS NOTHING U CAN DO...........

oceanviewflorida · ‎03-29-2016

Hi saincy_skk777,

I just read your post about Buyers filling a FALSE item not as describe claim. It seems that you have more experience dealing with dishonest buyers and maybe you will be willing to help me with a buyer from Miami who said that I sent her "used and extremely damaged item". It was brand new device in never opened, sealed with a transparent foil box worth a couple hundred dollars. This was my first, and unfortunatelly, not very pleasant experience as a seller. Thank you for very informative statement.

hidy-hoo · ‎03-31-2016

@oceanviewflorida Hi, oceanview ~ the post that you replied to is more than a year old and the eBay member is no longer active.

In the future if you have a question, please start a new thread and you will have a better chance of getting help ~ also it is never a good idea to post your personal email address on a public board.

As to your current problem, can you give us a few more details? The first thing that comes to mind is the possibility that you shipped to a freight forwarder address in Miami, and if that is the case, the package is no longer covered under the Money Back Guarantee. Google the ship to address to find out if the address belongs to the buyer or a freight forwarder.

How much better life would be, if a liar's pants really did catch fire!

dell-is-us · ‎05-23-2016

**bleep**. I read all the way to the end of this and there is no solution! How disaspointing.

Getting scammed by a Chinese buyer for an AS IS item. Wish I had read all this **bleep** before. Claims does not turn on which is a lie. Had I known ebay does not care would have paid him the **bleep** extortion money. Now I fought the case and down to 3 days left!

He wants $52 for return shipping from China to USA. I paid $21 and know for a fact shipping from China to USA is cheap. Should cost him $6 to send back as an e-packet or first class. How screwed am I? Ebay wont listen or mediate the cost of return I'm guessing?

Has anybody filed complaint to Office of Inspector general, FBI, other web sites for internet fraud? I've being scammed by somebody and have their name and address. They should be held acocuntable stealing my money and product!

theguitarpartsguy · ‎05-24-2016

@dell-is-us wrote:
**bleep**. I read all the way to the end of this and there is no solution! How disaspointing.

Getting scammed by a Chinese buyer for an AS IS item. Wish I had read all this **bleep** before. Claims does not turn on which is a lie. Had I known ebay does not care would have paid him the **bleep** extortion money. Now I fought the case and down to 3 days left!

He wants $52 for return shipping from China to USA. I paid $21 and know for a fact shipping from China to USA is cheap. Should cost him $6 to send back as an e-packet or first class. How screwed am I? Ebay wont listen or mediate the cost of return I'm guessing?

Has anybody filed complaint to Office of Inspector general, FBI, other web sites for internet fraud? I've being scammed by somebody and have their name and address. They should be held acocuntable stealing my money and product!

I feel for you, however, this is why many, many of us won't sell overseas at all anymore. Live and learn... I had to learn it that way as well. I had to eat a custom Levy's guitar strap that was worth over a hundred bucks. Overseas buyer simply wasn't patient enough to wait for it to arrive. Of course, tracking showed it arrived two days after I was forced to refund them. Did they ship it back or actually pay me for what I got? Nope. That was MY "end of international shipping" experience. This is one area that I really wish there were a better way to police, both for sellers and buyers. I've also been taken on a pretty expensive LED flashlight from a chinese seller that never actually shipped it but gave a false tracking number as well. Ugh. I do buy from a couple of China sellers, but they are sellers I have a long-standing relationship with on a business level. I never buy personal stuff there anymore. Ever. #NOPE

theguitarpartsguy · ‎05-24-2016

@dell-is-us wrote:
**bleep**. I read all the way to the end of this and there is no solution! How disaspointing.

Getting scammed by a Chinese buyer for an AS IS item.

Oh, and not to sound snarky, and you have probably already seen and heard this by now, but there is NO such thing as an as-is, no refunds sale on eBay anymore. No returns simply means you do not want the item back, it does not mean you won't be forced to refund it if the buyer demands as much. And, while you can set your returns policy as liberal or as conservative as you want, in reality, Paypal gives your buyers SIX MONTHS to ask for a refund from you. This is stoopid, in my humble opinion. It should be left at whatever you have your terms set at.

hidy-hoo · ‎05-24-2016

@dell-is-us wrote:
**bleep**. I read all the way to the end of this and there is no solution! How disaspointing.

Getting scammed by a Chinese buyer for an AS IS item. Wish I had read all this **bleep** before. Claims does not turn on which is a lie. Had I known ebay does not care would have paid him the **bleep** extortion money. Now I fought the case and down to 3 days left!

He wants $52 for return shipping from China to USA. I paid $21 and know for a fact shipping from China to USA is cheap. Should cost him $6 to send back as an e-packet or first class. How screwed am I? Ebay wont listen or mediate the cost of return I'm guessing?

Has anybody filed complaint to Office of Inspector general, FBI, other web sites for internet fraud? I've being scammed by somebody and have their name and address. They should be held acocuntable stealing my money and product!

@dell-is-us One of the few categories where a "no return" policy usually won't bite you is the one you selected ~ For Parts/Not Working, however the mistake you made is in the description by stating what does work. In the future, just describe the unit itself ~ I am guessing it is the camera? ~ and only describe what is wrong with the widget. Because you stated the camera does turn on, which it would have to do in order to see the menu, that is the basis for the SNAD return, which the faux buyer is disputing.

Also best not to list Parts/Not Working internationally as you will get the shaft paying for return shipping.

Not much you can do at this point in time. If it is worth sending the dollars to return, you have no way of knowing if the buyer will actually use the money to return ~ so your only option, once the case has been decided for the buyer, is to call CS and ask for a resolution specialist and point out that the camera was listed for parts/not working and hope for the best. Sorry this happened to you!

How much better life would be, if a liar's pants really did catch fire!

heathaa · ‎10-23-2016

arthurcid · ‎10-31-2016

the issue i had was that i shipped someone a video card (that was perfectly working when i shipped it) and he said 'the fan was loud' and that the manufacturer agreed to cover under warranty and wanted me to do that for him. i told him no so he did a 'not as described' return so i made him ship it back but he never shipped it back in time and stopped communicating with ebay (and so they let me keep the money). bottom line is that he was just scamming to get a cheaper price out of me (he offered a price reduction during the dialogue). but i wont sell anythign on ebay anymore because i fear not only would they attempt to scam me but that they may want my hardware to not function upon return (to make it look like it was not as described) and damage it themselves. then i give them their money back and im stuck with something that is worthless. that sort of risk makes ebay too unreliable unless you are doing enough business like a reseller to play the odds game. not for me or someone that sells 1 or 2 things a year on ebay. frankly **bleep** imho.

northwest.qc · ‎11-04-2016

I understand that the world is well full of the type of people who do this. The part that gets me is that the large corporation that enables this kind of dihonesty hasn't had a class action lawsuit filed against it.

SELLERS are the foundation and yet the absolute disrespect and blatant disregard for the people with whom they are technically business parters with.

bekenterprisesinc · ‎12-26-2016

and that 4th grade logic of if ya dont like it dont play here just shows how really backward and idiotic and sophmoric, people who dont give a lick about helping or making things better just lkike to hear them selves talk!! HOW infantile!! HOW SOLOMAN LIKE!!!
I am not just saying it sucks I am proposing IDEAS to STOP it from SUCKING....and make it FAIR for BOTH buyers AND sellers

OK. My response is for NEW SELLERS. Do not be frightened by all the negative rants of bad buyer experiences. There are far more good buyers on eBay, it's just that the bad experiences are more common in these forums than the good ones because no one is running here to brag about the good buyers.

1) Ebay will not refund a buyer if they have not returned an item (unless you have indicated they can keep the item)

2) There is a process if you receive a damaged item back or a different item. These are harder to prove and you may not always win. This is part of the expense of doing business whether its on here or with a brick-and-mortar store.

3) There are steps you can take against bad buyers, you may not see the results but they are there and I have kept track of a few and seen them removed from ebay. Just because you don't see it doesnt mean there isnt a process at work behind the scenes that will eventually take care of bad buyers (and this is also the case with bad sellers)

4) There is an expected expense of doing business no matter what kind of business you have. Ecommerce, brick-and-mortar retailer, restaurant, plumber, etc... they are all at risk of bad customers and there is always going to be an expense associated with doing business dealing with bad customers.

5) Be happy with the many good buyers on eBay.

6) NEVER let a bad sale become personal or it will CRUSH YOU!!

7) eBay is not a babysitter. They cannot and will not moderate the millions of sales that occur on their system and they cannot be expected to. There is no way they could ever moderate everything that crosses their desk. They expect the sellers to be adults and understand how business operates. It may seem one sided, but that's just not the case. I have dealt with ebay concerning bad customers on numerous occassions and some have not went my way, and thats expected; but there have been many that have been resolved in my favor. Just be an adult and respect the system and you can go a long way with ebay. To many sellers let personal feelings get in the way, become beligerent when dealing with ebay, and sometimes just get nasty. This will never get you anywhere when dealing with ANYONE.

I have seen a lot of new sellers get discouraged because they ran into a bad buyer. Dont let them get you all wound up. Take every experience as a learning situation. The next time it happens you will be better able to deal with it. Learn from others, grow, make money, and down the road help new sellers with what you learn. NO SYSTEM is perfect, even having a brick-and-mortar store has many flaws not in your favor.

But in the end, learn and grow, learn and grow, learn and grow.You will do great if you remain professional and understand some days will be great and some wont. Focus on the ones that ARE great!

fashionista009 · ‎02-21-2017

Hello guys! Im a seller and have received today 3 return requests from ONE buyer who has purchased 3 jackets from me in one time. All jackets has been listed as "BRAND NEW" as they ARE! His every single reguest (3 of them) has been created "not as describe" with comment "THE JACKET IS NOT NEW". OMG Im seller with almost 400 positive feedback and can you belive to this buyer that i have been send to him 3 used jackets instead of of 3 new jackets? He is lying and abusing ebay return policy. I was asking him for a original picutes of the received items. Still no answer and no pictures. Could you help me to "BID" this situation please?

fashionista009 · ‎02-21-2017

Hello guys! Im a seller and have received today 3 return requests from ONE buyer who has purchased 3 jackets from me in one time. All jackets has been listed as "BRAND NEW" as they ARE! His every single reguest (3 of them) has been created "not as describe" with comment "THE JACKET IS NOT NEW". OMG Im seller with almost 400 positive feedback and can you belive to this buyer that i have been send to him 3 used jackets instead of of 3 new jackets? He is lying and abusing ebay return policy. I was asking him for a original picutes of the received items. Still no answer and no pictures. Could you help me to "BID" this situation please?