eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

Please help with mark on elephant figurine

Thank you in advance

RegardsDSC_0018.JPGDSC_0023.JPG

Pottery, Glass & Porcelain discussion

Aug 24, 2016 1:27:20 PM PT

Please help with mark on elephant figurine

IMG_7381.JPGIMG_7377.JPG

Pottery, Glass & Porcelain discussion

Aug 24, 2016 2:24:26 PM PT

Need help with porcelain marks- Thank you

I bought an item with FREE SHIPPING.

 

freeshipping1.jpg

 

Then I received an invoice that included US$ 3.00 shipping cost.

invoice1.jpg

 

This must a bug in the eBay system. I refuse to pay on principle.

I contacted the seller. No answer. I Wanted to contact eBay too, but the 'contact' process is driving me nuts. Seems totally designed to discourage you to contact support personnel.

Anyway, now the seller has opened an unpaid item case. Again there's no way to enter my side of the story.

I will not pay shipping cost. Very very unhappy with eBay. Am starting to look for alternatives after being a member since 1999.

 

Anybody with the same experience? Any suggestions on how to proceed, other than abandoning eBay?

Bidding & Buying discussion

Hi, can any of the experts out there help me to identify this Waterford pattern? I'm new to Waterford and crystal in general and my research on the internet hasn't found a match yet!  The second picture with the red background may show the pattern a little better. Thanks in advance for any help!

20160824_190630619_iOS.jpg20160824_190446983_iOS.jpg

Pottery, Glass & Porcelain discussion

Hello - first of all, is this a tray, underplate, charger?  Also, the hallmark at the back upper rim looks like F,S,U, then maybe a bird or rooster with a comb or feathers, then 58.  I have tried researching this, but am not having any luck with those letters.  The piece is 10" in diameter.  Thanks so much for any help you can provide.

 

 

DSCN9688.JPGDSCN9689.JPGDSCN9692.JPG

Antiques discussion

Aug 26, 2016 8:00:15 AM PT

Help with silver hallmark ID, please

I am wondering why there is a discrepancy on the All Selling page on the amount of items I have up for sale. For a long time it was off by 1, as of today it's off by 2. Any ideas?

 

 

Item Count discrepancy2.jpg 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I see ebay has been messing with things again. I cannot get that screen shot to upload any larger. I hop you can read it. I has 55 listed under the Monthly Selling Limits section, but 53 under the Active Selling section. 53 is correct.

 

Selling question

Aug 25, 2016 11:57:11 AM PT

Why the discrepancy?

Hello. I was wondering if anyone has had similar issues...

 

I was looking at my seller dashboard this morning and noticed that I had a 1.74% on my Return Rate section. The reason It caught my eye was that it said 3 of 127 transactions. I have been selling on eBay since 1986 but I'm not a high volume seller. I had only become a top rated seller about a year ago now. Thing is, since the upgrade to top seller status, I HAVE NOT HAD ANY RETURNS TO DATE! How can it tell me I have 3 when that's not possible. When I click on the link to see all returns, I get a blank returns screen. Maybe I just don't know enough about this part of the top seller reports or is it clearly an eBay mistake? This picture was taken last week...Would love to hear from other sellers if they have any similar issues or maybe they can explain it to me...Thanks!

 

.jpg

 

 

 

My Account question

I thought this vase was Northwood Fine Rib, the base is 3 1/2", but all of the examples I can find have smooth bottoms. The Fenton vases I can find seem to be smooth also. Anyone know who made this one? Could it be a reproduction?

Stands 14" tall.

a1.jpga2.jpg

 

Pottery, Glass & Porcelain discussion

I  have acquired a small collection of what look to me like silver, or perhaps billon, coins.  Maybe from somewhere in the Turkey - Persia - India region?

 

They each measure between approx. 14mm and 20mm in size.  Some have concentric circles in the middle, some do not.  They look to me as though they were hand hammered.

 

Any help in identification as when and where these were struck would be greatly appreciated.

 

Thank you.

 

Sincerely,

 

Lee

 

A08 001.JPGA08 004.JPGA08 002.JPGA08 003.JPGA08 005.JPGA08 006.JPG

Coins & Paper Money discussion

Wow! More than 550 comments in response to our plans to improve the discussion boards! First of all THANK YOU for your ideas, input, comments and overall engagement as we work to build the best experience for you. We are still working our way through the replies and responding to as many as we can. We are reading all of the comments and sharing them with the appropriate teams…so, again, thank you!

Among the comments, there are a few themes that bubbled to the top. One of which was the want and need for more eBay staff expertise and customer service on the boards. While the value of peer to peer discussion is at the heart of the discussion boards, there are plenty of questions and comments that are best suited for and addressed by eBay staff.

I am thrilled to tell you – we are making that happen –starting today! This is just the beginning of our engagement commitment to you – and as we get started we thought it would be helpful if you knew a bit more about us.

heidi@ebay is a member of the Customer Service team and will be helping alan@eBay on the boards answering Customer Service related questions as well helping with general inquiries as needed. While she is new to the Community team, Heidi@eBay has been working on the seller facing social media channels (Ebay for Business Facebook and Twitter) for the past two years.

trinton@ebay is also a member of the Customer Service team and will be splitting his time on the Community discussion boards and the social channels. This combination is great both for eBay and our sellers as it allows us to do a better job of listening to our Community – wherever they may choose to engage. Trinton@eBay is also an avid video gamer. J

alan@ebay is our new Community Manager – working closely with Heidi@eBay and Trinton@eBay. Alan has a background in Customer Service as well and joins us from the Community team in the UK. He’s been with eBay for nearly seven years and is passionate about you – the Community members.

griff@ebay.com is well, Griff. Smiley Happy Community would not be Community without Griff’s knowledge, his commitment to customers and his love for eBay. If you are new to the Community and have not had a chance to catch eBay Radio or one of Griff’s weekly chats, I encourage you to do so…you will never find a more sincere and engaged customer advocate. (Note, Griff is on sabbatical until mid-September.)

@focusoncommunity - that’s me - Karen. I head up the Community team overseeing online activities like the Discussion Boards and eBay Radio as well as offline activities like Meetups and Employee Engagement. You won’t see me on the boards as much as the others, as I’m working more behind the scenes to be sure the team has what they need to meet your needs. That said, please feel free to reach out to me with questions.

Now you know a little more about eBay’s Community team and we look forward to knowing more about you as well. The eBay Community has over 2 million visits each month – and we are working to make those visits as valuable and beneficial to you- our members. Our small – but mighty team – will be posting updates about the redesign and plans for improvement in the days and weeks ahead. In the meantime, please join me in welcoming our new team members!

CommunityCollage.jpg

 

 

Building A Better Online Community discussion

Aug 24, 2016 3:57:47 PM PT

Our Community Team

So I just went to upload a photo to a post, and it was very different.  I think it's an improvement on some levels because I can see the previously uploaded pictures much easier - it's only a chunk of it though.  And, I name my uploads so I wish we could find them that way because some look similar. 

 

Even the picture in the post has an enlarging function in the upper right-hand corner (and gives some poster history - but it seems random)

 

IMG_0343.JPG

 

Selling discussion

Aug 24, 2016 3:59:14 PM PT

New Photo Uploader for the boards

This is what I see when trying to use it on my desktop. This post was done from my tablet.

 

New uploader.jpg

Selling discussion

Aug 25, 2016 7:42:43 PM PT

Your new uploader SUCKS...here's your proof

Hello! I made an offer on this purse serial number is 021-5042.  The tag says Coach "Leatherware" but inside the logo is without the"leatherware".

coach_3.jpgcoach.jpgcoach_2.jpgcoach_4.jpgcoach_5.jpgcoach_6.jpg

Fashion discussion

I bought this vase from an estate yesterday.I cant find a signature but I got it along with a pair of Roycrofters candlesticks so I now it is original Does anyone have a clue of the maker as I want to price it fairly

It is 9 1/2 inches tall, all hand put togetheraugust24 045.JPGaugust24 046.JPGaugust24 048.JPGThanks, Lainey

Antiques discussion

Aug 24, 2016 12:08:10 PM PT

Hand Hammered Copper arts and crafts vase

Could be the best buy of, Summer '16....   ???

 

Probably by: Faberge, A. I. Sumin or the like working in Russia during the early-20th C.

 

He was hiding at the top of a cabinet full of other goodies ( I see you! Smiley Wink ). 

 

(Carnelian/Cachalong/Gold/Rubies)

RUSSIAN 001.JPGRUSSIAN 002.JPGCABINET 003-001.jpg

 

Collectibles & Art discussion

Aug 25, 2016 11:55:38 AM PT

Absolutely Stunning!!!

pen.jpg

Good morning everyone

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

I need help with this silver coin. 1.1 grams(0.04 oz), 15 mm.

Collectibles & Art discussion

Can anyone tell me about this cross (age?, special meaning, etc.).  It is not sterling but I think it is so pretty.  Thanks in advance.

DSC_0001.JPG

 

 

DSC_0002.JPG

 

 

 

Antique & Vintage Jewelry by Design

Aug 25, 2016 11:52:48 AM PT

Can anyone tell me about this cross?

 So I picked up these 2 necklaces as part of a costume jewelry lot.

The first piece is stamped "14K" (I haven't had it tested yet.)

It "looks" like an older piece, BWDIK??

If it is in fact older, what era?

Opinions please Smiley Embarassed

 The second one same question.

Does it look like a "real" flapper necklace or just one that wants to beSmiley Wink

 For some reason I'm thinking it's a "wanna be." 

Gezzz they changed the way we upload pics to the board Smiley Sad

Thanks to all who take the time to look/reply.

Pauline

P8250107.JPGP8250114.JPGP8250105.JPGP8250109.JPGP8250110.JPGP8250111.JPGP8250120.JPGP8250122.JPGP8250123.JPGP8250124.JPG

Jewelry & Gemstones Board Group

Disclaimer by the Author: This Post is NOT intended to drive sales away from eBay in any way shape or form.

 

I was curious as to how we stacked up against competitive web sites and primarily their Search Results page layout.  On the following pics I searched for some power tools.  Please note the very last pic is just from a local online estate auction which is about a 2 week run then the auction ends so no tool search was done for that, just an example of a very simple auction style online platform.   This is not blowing smoke but I think the EBAY site stacks up pretty well against competitve sites.  The eBay site is identified while the others have been "sanitized" so their identity is not readily available.  These are from a laptop NOT a hand held device.

 

Selling discussion

Aug 24, 2016 10:23:41 AM PT

Stacking up against the Competition

I bought this in a lot from a dealer, who said this is celluloid.  I'm having difficulty identying exactly what it is, though. It measures 3-1/8" long, and each end turns,but doesn't come off.  Thanks!

image.jpg

 

 

image.jpg

 

 

 

Collectibles & Art discussion

Aug 25, 2016 8:05:42 AM PT

Can anyone identify this celluloid piece?

I have a soft sculpture little people doll that bears no tag or Xavier Roberts signature. However, she is identical to my other SS/LP dolls. she is 23" long, her fabric and stitching are identical to an original doll. she has large thumbs and her face is the same as another ss/lp doll. did appalachian artworks or anyone else make a kit for homemade dolls in the 23" length.? Please tell me what you think. Is she authentic?

Toys & Hobbies discussion

Aug 24, 2016 10:04:21 AM PT

soft sculpture little people doll

IMG_0812.JPGIMG_0813.JPGIMG_0814.JPGIMG_0815.JPG

Home & Garden discussion

There are three framed pictures/arts. I don't know whether they are original or not. They look good but I would like an estimate on them so I can decide whether I want to list them. Thanks.

 

Collectibles & Art discussion

Aug 24, 2016 8:02:15 PM PT

Any idea on the value of these Korean Arts?

polarbear.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Good morning everyone.

 

Radine

 

 

 

 

 

 

 

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Aug 25, 2016 5:03:17 PM PT

New to eBay Daily Chat for Friday August 26

I think this is called a nut bowl. Pattern looks like it has strawberries on a vine. 6 3/4" x 2 1/2" thank you for any help.100_0891.JPG100_0892.JPG100_0893.JPG

Pottery, Glass & Porcelain discussion

Helping out a friend identify some items from his mothers estate. Looks like a clay fired glazed vase with intials that look like I R? Not sure if this is a identifying mark or just the initials of whoever made it. Any info would be appreciated before it ends up in the garage sale.

 

035.JPG039.JPG

Pottery, Glass & Porcelain discussion

Well... not unexpected, as that pink bar has been here for quite some time, random, when trying to post.

And why do you feel the need to tell me twice...  I can read just fine, don't stutter.

One good thing, when you hit post, it does go to the boards, in the past you just lost all of your writing.

And don't say eat your cookies, and clean you cashie thing, and it ain't the browser... it is you lithium.

 

Off topic.... got up this morning, and there was blood all over the house... looked like a crime scene.

Some how Ack the cat has ripped the skin off her tail, we have no clue, never heard a word.... it's a mystery.

Medicine Woman used a Maxi Pad as a band aid, and wrapped it with surgical tape... poor cat.

I would post a pic, but this new photo thing is a joke.  poor AckMVC-002X.JPG

Selling discussion

KNife 1.jpgThis knife was in my grandfather's flea market stuff. I have spent hours trying to pin point the origins of this knife. I am guessing indonesian but I don't reall see the carving elsewhere

 ceremonial?KNife.jpg

 

 

KNofe 2.jpg

 

 

Selling question

Aug 26, 2016 12:22:56 AM PT

trying to identify this knife

Here are two bugs.

Screenshot from 2016-08-25 20_44_04.png

 

And my Watch list items have wrong shipping fees

Bidding & Buying question

Aug 25, 2016 4:57:22 PM PT

inconsistent search results

 

IMG_0188.JPGIMG_0189.JPG

 

Selling question

 

 

 

does anyone recognize this pottery rhino , brown glaze with yellow drips , reminds me of the old bennington / rockingham pottery but I have no idea what the age or maker is on this , a mystery ! overall it reminds me of the 1950's glaze is different than what you would see on the Hull brown drip pottery .

measurements - 7 1/2 " long 3 1/4 " wide 3 1/4 " high .

 

 

Pottery, Glass & Porcelain discussion

Any thoughts on the possible age and origin of these silver and gilt-silver earrings?

 

Thank you!

 

 

DSCF3462-001.JPGDSCF3463-001.JPG

Collectibles & Art discussion

Aug 26, 2016 7:00:00 AM PT

Age & Origin of these Silver Earrings?

I received this as a family heirloom and I'm looking for any information on the piece, maker, age, value, etc. It is about 20" tall and I think it may be Czeck.

Any help is appreciated.

 

 

Signature.jpgvase.jpg

 

Pottery, Glass & Porcelain discussion

Aug 25, 2016 11:18:21 AM PT

Help identifying cut glass vase

We also have this little spoon I too have searched foraugust25 011.JPGaugust25 013.JPGIt is 4 inches long

Antiques discussion

Aug 25, 2016 5:10:05 PM PT

another silver id

I have this old vase, 17 1/2" tall - 7" diameter at center.  Overlapping scalloped rings, drip glaze, blue green.  White clay.  I see an A on the bottom and another area shown in photos that is indented and looks like a mark.  Does anyone have any idea who made it?  Does have crazing.  I bought this years ago.  Thanks for any help!

vasescalbg.jpgvasescalbg2.jpgvasescalbg3.jpgvasescalbg4.jpgvasescalbg5.jpgvasescalbg6.jpgvasescalbg7.jpgvasescalbg8.jpgvasescalbg9.jpg

Collectibles & Art discussion

We have this set of 4 siver berry spoons and I cannot find this mark anywhere, dos anyone recognize it?

 

Thanksaugust25 023.JPGaugust25 030.JPGaugust25 025.JPG

Antiques discussion

Aug 25, 2016 4:35:08 PM PT

Silver mark

Sorry I posted in the wrong place. I have moved my question to Collectibles & Art. I don't know how to delete it from this board. Smiley Happy

 

IMG_1639.JPG

 

 

IMG_1640.JPG

 

 

 

Selling question

Need help identifying the signature of an artist.  I have six prints all with his signature.  Any help would be very much appreciated.

 

 

DSCN4407.JPG

 

Selling question

Aug 26, 2016 2:24:42 PM PT

Need help with signature of artist

I am hoping I posted this on the correct board.  Can anyone help with an id of this piece??  Any help appreciated.  8" high x 23" round..No mark..Thanksgrn 1.jpggrn 2.jpggrn 3.jpg

Home & Garden discussion

Aug 26, 2016 6:54:20 AM PT

Found pottery piece..No clue

THREE PICTURES TO EACH POST

     POST AS MANY TIMES AS YOU WANT

 

PLEASE KEEP PICTURES MEDIUM SIZE 

(For our Dial ups)

Jewelry & Gemstones Board Group

IMG_7484.JPG

 

Thank you

Collectibles & Art discussion

Anyone else having problems with bulk shipping today? Just spent the last 2 hours having to print my labels one at a time. No bulk shipping on eBay or Paypal.

 

Instead of the usual screen when I select all orders and hit "Print shipping labels" I'm getting the attached screen. I've never seen this before. Tried restarting my computer thinking maybe a weird occurance, no luck. Tried laptop, same thing, phone, same thing. Paypal bulk shipping tool won't work either...try to import all PayPal items and nothing...Anyone have a fix for this? I can't do this again tomorrow. It will literally take me 5-6 hours to print my labels if I have to do them all one at a time.

 

 I tried following the instructions on the screen shot ...log in to PP, etc...nothing. Just had to do every label one..at...a...time. I have about 20 people that won't be getting their orders on time now.

 

Mark@MCD

 

 

 

 

 

 

 

 

 

shippingnotworking.PNG

Shipping & Returns question

Aug 25, 2016 3:43:14 PM PT

bulk shipping not working today?

P1180722.JPGP1180723.JPGP1180705.JPG

 I got these tumbler glasses, I am assuming from the 50's or 60s... they have a D on the bottom... I tried taking pictures  and hopefully it can be seen .  Can someone help me ID  the logo or mark? Thank you in advance for any help!

 

Pottery, Glass & Porcelain discussion

 

1.JPG2.JPG3.JPG

Home & Garden discussion

Aug 25, 2016 10:53:57 AM PT

Help identify estate rug 10' x 7' 10.5"

I have these 2 atomizers and I believe that they are Steuben Aurene Devilbiss... Can anyone confirm this?

TIAdebiss.jpgdebiss2.jpgdebiss3.jpgdeviss1.jpg

Collectibles & Art discussion

What's going on - I've tried 2 different browsers and the section for uploading photos is just completely blank.  I list often and this isn't normal.

 

 

 

Screen Shot 2016-08-25 at 1.20.41 PM.png

Tools & Apps discussion

Aug 25, 2016 10:25:42 AM PT

New listing - cannot upload images!

I bought this piece from an Estate. She had collected many pieces of Roseville. I cannot find the name of this or a value for it. The marking is very faint. It is a pitcher in the Water Lily design in blue 6 inches at the tallest part

It is not in the huxford book I haveaugust26 001.JPGaugust26 005.JPG

Pottery, Glass & Porcelain discussion

Aug 26, 2016 4:47:46 PM PT

Roseville

Size 38x38 framed. appx.

Board on Back, Signed on back Ron Agam

Frame by Eli Wilner Co.

4.JPG

Collectibles & Art discussion

I am hoping I posted this on the correct board.  Can anyone help with an id of this piece??  Any help appreciated.  8" high x 23" round..No mark..Thanks

grn 1.jpggrn 2.jpggrn 3.jpg

Collectibles & Art discussion

Aug 26, 2016 7:03:22 AM PT

Found pottery piece..No clue

IMG_2082.JPG

 

 

IMG_2080.JPG

 

 

Can someone help with an idea of wood and value and the correct name? Thank you

Getting Started question

Hello,

I have about 3 hours into researching this mark and I have come up empty. Anyone know who made it and any other details?

20160826_193209-1024x1098.jpg20160826_193143-1024x1115.jpg

 

Pottery, Glass & Porcelain discussion

Aug 26, 2016 7:41:51 PM PT

Help with maker on teal jasperware pitcher

Hi everyone.  Hoping Walter stops in for this one.  The scary clown is 10 inches in height and made with a dense, heavy solid ceramic or porcelain.  It weighs 2 pounds 10 ounces.  It is signed on the left heel but I can not make out the first word.  The second word is Pesaro.  We thought Pesaro was the last name but it appears to be the town in Italy where this piece was made. 

 

It is hand made and you can actually see finger prints impressed on the bottom of the foot.  It is covered with a thick, white glaze with crackle lines.   Any thoughts or ideas appreciated.  Thanks!

 

CLOWN #1.JPG

 

CLOWN #2.JPGCLOWN #3.JPGCLOWN #4.JPGCLOWN #5.JPGCLOWN #6.JPGCLOWN #7.JPGCLOWN #8.JPG

Pottery, Glass & Porcelain discussion

Hi all,

I found this painting at a local thrift store & thought it was cool - and definitely 70's (it's dated 1973)! The signature on the back looks like D.C. DeMeulmeeter. I found a abstract artist named Amand DeMeulmeester, but no DC DeMeulmeester; could they be the same somehow? If not does anyone know abaout DC or is this just a weekend artist's work?

Thanks, I appreciate any help.

 

AA EBAY NEW A ART PAINTING DeMEULEMEESTER 1A.jpgAA EBAY NEW A ART PAINTING DeMEULEMEESTER 2A.jpg

Collectibles & Art discussion

Sending wishes for a wonderful day for you, terri ! (Mrs E )  Miss ya

 

birthday-glitter-45.gif

 

 

Jewelry & Gemstones Board Group

Aug 27, 2016 3:59:18 AM PT

HAPPY BIRTHDAY mrselegance!!

snail.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Good morning everyone.

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

I have read a bit about Poole Pottery. Is this a Delphis bowl? Was it made in the 1960s-1970s? Whose mark is the G below? I have only found one similar, but not itdentical pattern to this one online. Thanks!IMG_1465.JPGIMG_1464.JPG

Pottery, Glass & Porcelain discussion

Aug 26, 2016 2:07:58 PM PT

Poole Pottery Help Please

I'm going to stick my neck out and list an item with this title:

 

US Administration of Cuba, Postal Stationery, Sc# U2, Unused Entire, Edge Toning

 

This is it:

US_Cuba U2

 

It is CLEARLY a US item but I'm afraid eBay will only see "Cuba" and ax the listing.
If so, then I'll have to look into Amazon.

Selling discussion

Aug 26, 2016 5:39:11 PM PT

Okay, Going To Stick My Neck Out

There are a number of sellers listing a wide variety of items with the same exact UPC:076783016996

http://www.ebay.com/sch/i.html?_nkw=076783016996

 

Does anyone know why so many sellers are using this exact UPC? Obviously all these items don't share this UPC.

It would be understandable if there were only 1 or 2 sellers using this UPC for all their items but how are so many different sellers all using this same UPC?

 

Does anyone know where these sellers are getting this UPC from? And why are they using it for such a random set of products?

 

GS1 shows that this UPC is registered to:

Bantam Books Inc
NY
1745 BROADWAY
10019-4640  NEW YORK
United States

Selling discussion

Aug 24, 2016 1:14:12 PM PT

Mystery of UPC 076783016996

Recently, I sold an item through the bidding system. I did a check up on the item because technology tends to break down without notice, so I did and it wasn't functioning correctly. The item sold for under MSRP. I had to cancel the order because obviously I can't ship a broken item that I claimed was "Like New." to a customer. The customer then begins to bash me through emails and accusing me that I didn't want to sell the item because he won the bid at under the MSRP. (Note: He won the bid by $20 under the MSRP of $279). Obviously, I didn't cancel the order because the bid was low, but because the item was not working properly. He continues to bash me saying I was a liar and sounded very unprofessional. He then offer a solution telling me to send him the broken item for him to test it. I personally couldn't agree to it because I need the item on me to be able to RMA (warranty) it to the manufacturer ASAP and there was a chance he could open a fraud case and may not send it back to me use that advantage to RMA the item. 

 

In other words, how do I approach this professionally? I already sent him an email telling him my reasons for the cancel order but he continues to bash on me that it sounded like a kid or an immature adult that wants to make a huge fuzz about it. 

Selling discussion

Its an 08 Ford Taurus with 100,000 miles. The flood damage was reported on carfax at 2014. The value is still deemed $6000, but I paid $3000. I have not sent him a certified check yet, just a $100 deposit to his paypal account. The pictures of the car look awesome and even has a video of him testing out all the electronics and him actually driving the car. Was the purchase worth it in your guys' girls' opinion and should I send him the money?

Selling discussion

Quick question--

 

I have all my cookbooks set to a buy three ship free promo. This is a permanent promo for me.

 

Can I use markdown manager to discount select books but still keep the B3SF promo? I've never attempted it and was just wondering if it's possible to do without messing the promo up.

Selling discussion

Aug 24, 2016 11:42:30 AM PT

Question about Markdown Manager

I had listed a camera a couple of weeks ago, it went for just over $2k at auction. Buyer did actions to make me suspect a scammer. Resulted in closed no pay case.

 

i immediately rexisted the camera, but added a Buy It Now. Within 1 minute, the auction closed with the Buy It Now. Buyer has private  feedback (over 3000 feedback, about 70 in the past month).

 

I've never seen a private feedback buyer, nor have I seen any Buy it Now close within a minute.

 

what is going on? I don't have a good feeling about this. Buyer hasn't paid yet (about 24 hours after close).

 

thanks for any advice or enlightenment.

Selling discussion

For all the efforts by all the posters on the "Building a better online community", they could do is give us C&#P! It's not as bad as the one starting with an S, rhyming with fit.
Poop, sounds childish and excrement, too technical.
Since there's so much of it, we should be able to say it

Selling discussion

Aug 24, 2016 4:03:18 PM PT

Come on, give us c&#p!

Hi everyone, I have been on here for quite a while and thought I knew what I was doing but sales have completely dried up... Can anyone take a look at my shop and advise what on earth might be wrong? I recently converted to a shop to see if that helped but it really hasn't so but if a waste of £20 a month.

 

Kind regards,

Roslyn

Selling discussion

How can I tell if someone else has made an offer on a Best Offer item?  If its possible, how would I know how much that offer was?

Selling discussion

I have a 1 day handling time. Buyer paid 8-23 but wants me to ship 8-26. Will I get a defect or what will happen? Will I be struck by lightening by the ebay gods?

Selling discussion

Hey, I was reading and saw an answer to a best offer that " includes shipping" in the comments...sent to a seller.

 

it was said that a buyer CAN NOT do that. In fact it was a buyer scam etc...and that it violates policy.

 

well here is info on site map page : http://pages.ebay.com/help/buy/best-offer.html#using

 

no where does it say that they couldn't include a 'Includes shipping" or "free Shipping" .... It refers to the price, but in fact that could be considered settling on a price.

 

NOW I know there is a policy that a buyer can't try to change the shipping AFTER the sale...as well as the seller Can not either...all after the sale has been done. 

 

SO, can some one give me the policy that clearly states that a buyer can't add a comment of "includes shipping" and that if I were(and have) accepted it before noticing it...I was not required to fill the order....Which I would because I failed to read it, and I would expect the buyer to read any comments too....

 

BUT, could you send a link as to a clear cut policy ..... cause I think they can actually, even if it is just technically grey area....as in the price is settled ...based on the comment and "accept" done

 

 

 

Selling question

Aug 24, 2016 7:52:15 AM PT

BUYERS MAKING A "BEST OFFER"

An unpaid item dispute was recently closed and I received a credit for my fees.  I want to leave negative feedback for this person but when I try to leave feedback there's no place where I can leave positive, neutral or negative feedback.  There's no box for me to enter the reason why I'm leaving negative feedback.  The only thing that is there is the "Leave Feedback" button or Cancel.  I've tried entering the item # even and it just refreshes the same page where there's no place to leave feedback.

Selling discussion

I bid on an item that had shipping at $12+. While I was waiting to win the bid, my daughter brought the listing up on her pc and saw shipping was increaded to $21+ for the next bidder.  After we won the bid, I went to pay and it still had $12+ shipping.  I had to change the shipping location and the shipping increased to $21+.  I've tried twice to resolve this and the seller is not responding.  I am a prompt payer (99.99% of the time) and I'm getting anxious about 3 days going by and not paying yet.  What should I do?

Payments question

I sold an item today that is (for me) in the higher dollar range. The last 3 I sold, it was very apparent the buyer was in some way in a field of work that required this item. This last sale has me a bit baffled because this does not appear to be the case in any way, shape or form. .

 

No red flags, in fact this appears to be an excellent buyer. Just a little want of caution on my part and I would like to go ahead and pay the extra to require signature for receipt required. I will also be paying for insurance (USPS)  Would this make a purchaser upset or angry? If someone else other than the purchaser signs for it and there is something strange going on will I be covered? Any direct experience with this would be appreciated. ThanksSmiley Happy 

 

 

Selling discussion

I would like to hear comments on my ungoing problem regarding a combined shipping debacle. The customer bid on two items originally listed as First Class mail and 2 items originally listed as Priority Mail. I sent her a combined shipping invoice with the economy shipping option (Fedex Smart Post) or the Priority Mail option (flat rate box). The postage difference was over $6.00. She paid for the economy shipping and the order was mailed within the upload time frame. However, I received two late shipper defects for the Priority Mail items and no defects for the First Class mail items in the box. So apparently half the box arrived on time and the other half was late. When I contacted e-bay I got the usual runaround, that's the policy, etc. Today I spoke to a supervisor and she said that unless I have proof that the customer e-mailed me and told me specifically that she wanted the Fedex option, the defects can't be removed. I offer combined shipping all the time and I never had anyone contact me about their options. They simply pay for the option they want and I send it. My argument is that if she paid for the Fedex service, it is implied consent for me to use it. I also have a copy of the invoice I sent clearly showing the 4 items with the two options offered. They say that that is not proof. However, if she paid the correct amount off the combined invoice, what more proof do they need? Any ideas?

Selling discussion

I accepted a Best Offer on an item, but the buyer didn't pay or communicate for 5 days.  I opened an unpaid item dispute after 2 days.  Finally a few hours before I'm able to close the case and get the fees back the buyer paid.  However, with the extra hassle so far, I really don't want to deal with this person, so, I want to cancel the order, can I do this?  What will happen?

Selling discussion

Won a MacBook Pro in an auction. That was Sunday. It's day five since the sell, though the seller had until yesterday to ship. I haven't heard a thing, the item has not been marked shipped. The seller has a perfect feedback rating and has been a member since 2001. Is this normal? I know something could've happened (family emergency, death, alien abduction) and I'm open to refunds and excuses, just curious if folks with perfect feedback normally act this casual,or am I overreacting? I had a seller pull an item AFTER I bought it on Reverb last week. (Reverb is ok with that!) Maybe it's just my month to hold the green weenie?

So, yeah, I know I'll get my money back, but $1000 is a lot of money not to have for what could be weeks. I feel like someone has hacked this persons account. They have the same computer listed--same pic, details, and SERIAL NUMBER--which seems insane, but eBay is apparently cool with this! Is there anything you'd suggest I do other than wait until after the last delivery day? How long does it take to get refunded usually? 

 

Bring on the seller apologists. Tell me I'm somehow in the wrong. 

Bidding & Buying discussion

In recent years, digital items have become increasingly more popular. However, eBay still requires you to send these out with a tracking number, defeating the whole purpose of what these items are meant for in a way. Does anyone know why they don't implement a system where you can simply enter a code into a field specifically meant for this which goes directly to the buyer? Doesn't seem like it would be too difficult, especially with the budget eBay has. It would prevent a lot of fraud that has been going on via the site as well. Thougts?

Selling discussion

I’ve noticed something a bit strange about my listings over the past year or so. I get very few questions from potential buyers, due to the simplicity of the things I sell, and the full description and multiple photos. Most are requests from foreign buyers and from people asking for my “best price” (all of my listings are Fixed Price). More often than not, whenever I receive a question, the item sells within 2 or 3 days to a USA buyer (never the questioner).

My items don’t move quickly because I price them fairly high; my sell-through rate is around 40%, using 30-day listings. So this pattern is pretty conspicuous, to the extent that I may start sending myself questions on a couple of items just to see what happens.

Has anyone else noticed anything like this? Is this one of the parameters used by Cassini?

Bidding & Buying discussion

Aug 25, 2016 12:41:21 PM PT

Items sell quickly after a question is asked?

I have a Prada Vela cross-body bag that has seems to be authentic (the "R", lining, back of zipper, & stitching seem correct). I have the dustbag & the authenticity cards, BUT there is no white tag with a number attached in the inner zip pocket. I am selling 15 similar Prada bags for the same client & all the other bags have the inner white tag. -Is it possible that this is authentic even though there is no tag? Thanks for any & all advice!

Fashion discussion

Aug 24, 2016 2:14:27 PM PT

Prada Bag authentication help

I'm a new seller and recently have had lots of issues with scammers trying to trick me into shipping my laptop without payment.

I recently got an offer that seems normal, the user is new, but has had their account for at least a few days rather than the account being a few minutes old. Kind of a red flag, but might be a legitimate new user.

The only thing I find odd is that the shipping location is listed as "default, default, United States".

Is this very abnormal? I've never seen that before and don't know if I should accept or decline the offer they made. It was a reasonable offer, but I just don't want to deal with another potential scammer when I have other counteroffers I'm waiting on responses to.

I've attached an image and stripped any identifiable information.


Selling discussion

Aug 25, 2016 12:27:06 PM PT

Odd Shipping Location

can a buyer open an "item not received" case, then receive the item, close that case and open another for "damage in shipment"?

Selling question

I have these two (what appear to be) candle holders.  The bottoms are marked with what appears to be a castle or crown, but is a pretty simple marking with no details.  Any help in identifying the maker would be much appreciated.

Thanks in advance for your help!

Collectibles & Art discussion

Aug 25, 2016 9:12:18 AM PT

Ceramics Mark - Help Identifying

Is anyone else having a problem the past 24 hours with the android app? I can't open any of my own or anyone else's listings.

Tools & Apps question

3 weeks ago, I ordered an hdmi cable. it arrived 2 weeks ago, and was seen in my purchase history. today, when I view the purchase history, instead

of seeing an hdmi cable, I see, in its' place, an led reading lamp. the hdmi cable purchase is gone. everything else about the transaction is the same: the seller is the same, and the price is the same. Has this happened to anyone else? thanks.

Buying & Selling Basics question

Aug 25, 2016 3:45:40 PM PT

wrong item showing in purchase history

I sold a phone July 5 and used the wrong discription.  Buyer is having difficulty programming.  He did not ask for refund.  I am considering giving refund.  Will it affect my status as seller?

Selling question

Buyer bought and paid for an item on July 28th, 2016.

 

Tracking shows the following:

Notice Left (No Secure Location Available)
Aug-01-16, 11:16 AM, NEW BEDFORD, MA 02746

Out for Delivery
Aug-01-16, 08:18 AM, NEW BEDFORD, MA 02746

Sorting Complete
Aug-01-16, 08:08 AM, NEW BEDFORD, MA 02746

Arrived at Hub
Jul-31-16, 09:43 AM, NEW BEDFORD, MA 02745

Departed Post Office
Jul-29-16, 19:21 PM, WARREN, MI 48089

Picked Up
Jul-29-16, 15:39 PM, WARREN, MI 48089

 

Today, we received the package back with a, "Return to Sender" sticker. Buyer has not contacted us or given feedback for this transaction, though it seems the buyer has never left feedback for any sellers.

 

I have never handled a case like this so I am wonder what is the best course of action to take.

Shipping & Returns question

I want money to come off amount on items, when multiple things bought. Does combined shipping discount, subtract amount setup from items purchased if the shipping is already free?

Shipping & Returns question

I recently sold a broken netbook for $12.50, and I was expecting my seller fees to be $1.25. However, the fee was $2.03 instead! Thats an extra 78 cents! Why is eBay over charging my seller fee?

 

I took some screenshots so you can see for yourself.

Payments question

Aug 26, 2016 2:24:08 PM PT

eBay overcharging seller fee?

from a seller iwth over 2000 feedback.

 

Would you say something, show USPS or what?

Bidding & Buying question

Has anyone found a work around?  My Store page has the opening price from AUD converted to potential buyers currency.  But when they go to an item, all is in AUD not their currency.  I understand the confines of Auction pricing so that's OK BUT I need to embed a currency converter.  The one ebay provides is not available for use in Australia.  Help please.  Cheers  Marie

A Part-time eBay Sellers Group discussion

1991 enor pro football hall of fame cards "one free admission to the pro football hall of fame" i bought a box....thank you, greg

Collectibles & Art discussion

Buyer agreed to pay extra shipping fees so that they could receive package B4 a given date. I will ship Priority instead of parcel select. The additional charge is $12.50. How do I add this to the account and get paid B4 I ship.

Shipping & Returns question

Aug 25, 2016 12:19:28 PM PT

How to charge for extra shipping cost?

Getting Started question

Anybody know what this small fancy Coalport porcelain item is used for.  It's about 6" tall, has side handles, and holes in the top. Thanks for replying! 

Collectibles & Art discussion

Aug 24, 2016 2:31:58 PM PT

Help Identify Coalport Porcelain Item

There was a recent post about a seller who didn't provide a tracking number, case was escalated, etc. As part of his post, he pasted the response he got from CS.

 

There's a part of the response that caught my eye. Here is part of the CS response:

 

"...we expect our sellers to be at par when it comes to providing customer service, therefore, using ‘Seller Standards’ to focus on what matters most to buyers; these include but not limited to: getting the item they ordered on time, receiving an item as described on your listing and providing effective customer service to resolve any requests for help from your buyers. This is measured in 3 metrics: • Defect rate • Late shipment rate (starting February 2016) • Cases closed without seller resolution."

 

What I'm curious about is CS saying one seller performance metric is late shipping rate. I thought we were measured by only two metrics: out of stock and cases closed w/o seller resolution?

 

Maybe I dreamed it, but I seem to recall Griff saying several times that the shipping metric wouldn't be used against sellers (or something.)

 

What am I missing here?

Selling discussion

Aug 26, 2016 12:33:19 PM PT

Shipping metric

Buyer said item didn't work, but they took it to Staples to be checked.  Now she wants to return item for refund and she contacted ebay. I thought once a business checked out the item, it nullified any returns. 

 

 Item was returned to me, I checked it and it works fine.  Do I have a leg to stand on with ebay or should I just forget it?

Shipping & Returns discussion

Can someone please help me identify what it looks like 2 signatures on this picture, please?  Any help is greatly appreciated.

Collectibles & Art discussion

Aug 24, 2016 10:01:01 PM PT

Signature Identification

I had a buyer go through the return center. They want to return an item because they say they donot have the money to pay for it. (They already have the item. They just want to send it back and get their money back.) How can I handle this so as to not have a defect? Do I accept the return or deny it and jusat ask the buyer to return the item and I will refund them? I'm a little confused as to how eBay has set up this whole thing.

Shipping & Returns question

Aug 24, 2016 12:47:21 PM PT

Handling return so as not to get a defect?

I received payment for an Item that is still listed, it has 20 days left before it closes. What do I do? How does this happen?

Selling question

eBay Business Blog - Learn More
Chat with eBay Staff - Wednesdays 4pm Eastern Time - Learn More
New to eBay? Join the discussion with other eBay members - Learn More
eBay for Business Facebook Page - Learn More
International Shipping Made Easy - Learn More
Part Time eBay Sellers - Join the conversation
Join the Fashion Conversation - Go Now
Join the motors conversation - Go now